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Incorrect Hardwarversand delivery

  • 17-11-2013 3:53pm
    #1
    jmulryy
    Registered Users, Registered Users 2 Posts: 4 ✭


    On tuesday my pc arrived but they got everything wrong except the case and monitor, the delivery docket inside the box listed the things I ordered but they weren't in the box.

    I've emailed them twice and all they've done is given me a ticket number.
    Is there anything I can do except wait for a reply? Is this regular from them or is this just a once off?

    I'm getting worried because i spent nearly €900 on this pc and I've got nothing to show for it yet

    Any advice is greatly appreciated


Comments

  • #2
    BloodBath
    Registered Users, Registered Users 2 Posts: 10,299 ✭✭✭✭BloodBath


    What exactly did you get and what did you order?


  • #3
    jmulryy
    Registered Users, Registered Users 2 Posts: 4 ✭jmulryy


    This is what I ordered:


    8GB-Kit G-Skill RipJaws PC3-12800U CL9
    Gigabyte Radeon R9 270X, 2GB DDR5, PCI-Express
    Intel Core i5-4570 Box, LGA1150
    Kingston SSD V300 120GB SATA III
    LiteOn iHAS124-04 schwarz SATA
    MSI B85-G41 PC Mate, ATX, Sockel 1150
    Sharkoon WPM500
    WD Caviar Blue 1TB 6Gb's
    Zalman ATX Mid Tower Z3 Plus White
    LG Flatron 22EA53VQ-P
    ASUS PCE-N15




    This is what I got:
    1)ASRock 970 Extreme4
    2)Thermaltake 530W
    3)AMD FX 6300
    4)Toshiba MQ01ABD050
    5)A4 Tech XL-747H Gaming Mouse
    6)Kingston kvr13n9s8/4 (x2)
    7)Revoltec Lightboard XL3
    8)Samsung sh 118ab
    9)Powercolor Radeon R9 270x
    10)Zalman ATX Mid Tower Z3 Plus White
    11)LG Flatron 22EA53VQ-P
    12)ASUS PCE-N15


    The case and monitor came in their own boxes and I think the wireless card is just a coincidence


  • #4
    Serephucus
    Registered Users, Registered Users 2 Posts: 7,181 ✭✭✭Serephucus


    Looks like they got it mixed up with another order. That, or there are a lot of coincidences in there.

    Your best bet is to call them. Ask for an English-speaking rep, and go from there. Tell them basically everything was wrong, and they should give you a reference number to send it back via UPS or DHL or something. Usually they'll make you pay return shipping, but since basically the whole order was wrong in this case you should be able to argue for them to cover it.


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