Breach of Data Protection?

omeara2200

Hi, I was wondering if someone could advise on the following:

I purchased a product from an Irish based company in their Dublin store two days ago, and today I discovered that the salesperson in the store had registered the account for the product under a false (placeholder) name, address and date of birth.

This meant I was unable to be identified as the account holder of my own account, therefore I am unable to proceed any further without the correct information that the salesperson registered to my account.

Surely it is the responsibility of the employee (and by extension, the company) to ensure that they have correctly captured my information? I was told I didn't need to provide any personal details when I purchased, but now they have registered personal details but just not mine! Would this be classed as a breach of data protection, or something else? I am sure it cannot be ok to falsify information in this way.

Is there anything that can be done in regards to taking this further?

Paulw

Go back to the store and get them to correct their error.

Victor

You are entitled to have any incorrect information corrected.

http://www.citizensinformation.ie/en/government_in_ireland/national_government/standards_and_accountability/data_protection.html

http://www.dataprotection.ie/docs/Information-for-Individuals/955.htm

Five Lamps

Did the sales person ask you for the information to create an account at the time of purchase?

This is not really a data protection issue as clearly your data is not on their system. What it is is an admin c**k up ...