Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

UPC very long outage

Options
  • 14-11-2013 11:40pm
    #1
    davidep
    Registered Users Posts: 3 ✭


    Hi,

    we are experiencing an incredible outage of Internet connection with UPC.

    We live in Rugby Villas (D6 / Ranelagh) and we have a cable connection with a Cisco EPC3925
    Bootloader Revision: 2.3.0_R1
    Current Software Revision: epc3925-ESIP-12-v302r125561-120727c_upc
    Firmware Name: epc3925-ESIP-12-v302r125561-120727c_upc.bin
    Firmware Build Time: Jul 27 21:06:28 2012

    Since last Sunday night (so far almost 4days ) we have no internet connection at all. The modem is not getting the IP from the provider. And is always in scanning mode.

    The log is full of entries like these:


    3 Time Not Established 82000200 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=********;CMTS-MAC=********;CM-QOS=1.0;CM-VER=3.0;
    1 Time Not Established 82000900 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=********;CMTS-MAC=********;CM-QOS=1.0;CM-VER=3.0;
    7 Time Not Established 82000200 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=********;CMTS-MAC=********;CM-QOS=1.0;CM-VER=3.0;
    1 Time Not Established 2436694063 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INIT
    6 Time Not Established 82000200 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=********;CMTS-MAC=********;CM-QOS=1.0;CM-VER=3.0;
    7 Time Not Established 82000200 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=********;CMTS-MAC=********;CM-QOS=1.0;CM-VER=3.0;
    7 Time Not Established 82000200 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=********;CMTS-MAC=********;CM-QOS=1.0;CM-VER=3.0;
    7 Time Not Established 82000200 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=********;CMTS-MAC=********;CM-QOS=1.0;CM-VER=3.0;


    We called UPC and they weren't able to fix it at the phone, and they said they will send a technician next Monday... A week. Unbelievable!!!!

    And we pay almost 75 Euro per month for their services.
    Very very disappointed.

    Any one had similar issues?
    Tagged:


Comments

Advertisement