UPC very long outage

davidep

Hi,

we are experiencing an incredible outage of Internet connection with UPC.

We live in Rugby Villas (D6 / Ranelagh) and we have a cable connection with a Cisco EPC3925
Bootloader Revision: 2.3.0_R1
Current Software Revision: epc3925-ESIP-12-v302r125561-120727c_upc
Firmware Name: epc3925-ESIP-12-v302r125561-120727c_upc.bin
Firmware Build Time: Jul 27 21:06:28 2012

Since last Sunday night (so far almost 4days ) we have no internet connection at all. The modem is not getting the IP from the provider. And is always in scanning mode.

The log is full of entries like these:


3 Time Not Established 82000200 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=********;CMTS-MAC=********;CM-QOS=1.0;CM-VER=3.0;
1 Time Not Established 82000900 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=********;CMTS-MAC=********;CM-QOS=1.0;CM-VER=3.0;
7 Time Not Established 82000200 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=********;CMTS-MAC=********;CM-QOS=1.0;CM-VER=3.0;
1 Time Not Established 2436694063 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INIT
6 Time Not Established 82000200 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=********;CMTS-MAC=********;CM-QOS=1.0;CM-VER=3.0;
7 Time Not Established 82000200 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=********;CMTS-MAC=********;CM-QOS=1.0;CM-VER=3.0;
7 Time Not Established 82000200 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=********;CMTS-MAC=********;CM-QOS=1.0;CM-VER=3.0;
7 Time Not Established 82000200 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=********;CMTS-MAC=********;CM-QOS=1.0;CM-VER=3.0;


We called UPC and they weren't able to fix it at the phone, and they said they will send a technician next Monday... A week. Unbelievable!!!!

And we pay almost 75 Euro per month for their services.
Very very disappointed.

Any one had similar issues?

davidep

Internet is still down

I'm wondering if this is related to my area, or maybe just my modem... Any idea?

Spunog UIE

Very same issue for me with UPC. Have them years and have been great, but the last 2 months its been very flaky.

Wasn't able to connect at all last night and the same again this evening.

In the Newbridge area. My log files are pretty much the same as yours.

ArthurG

Hang on a sec, 'Rugby Villas'. That's a fake place right?.

dub45

ArthurG wrote: »

Hang on a sec, 'Rugby Villas'. That's a fake place right?.

https://www.google.ie/search?q=rugby+villas&oq=rugby+villas&aqs=chrome..69i57.4698j0j1&sourceid=chrome&ie=UTF-8