Sending away an iPad to apple for a replacement.

Wellyd

Has anyone any experience sending away an iPad to apple for a repair? My camera has stopped working all of a sudden for some reason and also the digitiser has been dodgy for quite a few months. I spent a while chatting to the apple support people this evening and they've offered me a replacement. They said they'd send me a box and a shipping label and within 5-7 days I'd receive the replacement. I've received a repair ID so it seems good to go. I know I'm answering my own question but forgive my overly suspicious Irish nature!

Any advice most welcome!

Migworks

Wellyd wrote: »

Has anyone any experience sending away an iPad to apple for a repair? My camera has stopped working all of a sudden for some reason and also the digitiser has been dodgy for quite a few months. I spent a while chatting to the apple support people this evening and they've offered me a replacement. They said they'd send me a box and a shipping label and within 5-7 days I'd receive the replacement. I've received a repair ID so it seems good to go. I know I'm answering my own question but forgive my overly suspicious Irish nature!

Any advice most welcome!

Used the same service for my wife's iPhone 4S after the upgrade to iOS 7 has rendered it a pile of p##h!
It's all fine, they post you a shipping box with addressed bag, you call the courier number and arrange day to collect and they do just that. All fine just make sure you get the driver to sign the shipping booklet.

Wellyd

Thanks Migworks! I was so suspicious for some unknown reason! I think it's because here when something under a warranty breaks and I want to get it repaired the shop usually grilled me and blamed me for the fault. It was actually very unusual for customer care to be very helpful and offer a resolution that suited me! I actually think the camera problems started when I downloaded ios7 about two weeks ago. I held out for so long against it and I said I'd try it on the iPad. Safely can say it's crap! My 4s shall stay iOS6 til it's death!

TheBoffin

I was so suspicious for some unknown reason! I think it's because here when something under a warranty breaks and I want to get it repaired the shop usually grilled me and blamed me for the fault.

In fairness to Apple they usually resolve issues quickly and repair or replace depending on the problem. I ordered an iPad a few yrs ago and got the gift wrapping option. Long story short it arrived Christmas week in a bet up box, when i opened the box, the gift wrapped box inside was ripped and marked, ipad itself was fine. I called up Apple, sent them some pics of it and without any argument refunded €20 to my card to get some more gift wrapping and credited €100 to my itunes account.

Migworks

Yes whatever you do don't not upgrade the 4s to ios7 !

I actually got an apple tech guy to admit to me that while in theory the 4s should be able to run ios7, it's only in bare mode and with very little running on the device. Try using it as normal and the device heats up, causing all sorts of issues. Big ball drop by apple and I feel for those that are over the 1 yr warranty! If they do supply a new phone running ios7 and its still pants at working I'm going to push for them to replace with a 5. Least that's built to run the iOS 7 !

shanec1928

Migworks wrote: »

Yes whatever you do don't not upgrade the 4s to ios7 !

I actually got an apple tech guy to admit to me that while in theory the 4s should be able to run ios7, it's only in bare mode and with very little running on the device. Try using it as normal and the device heats up, causing all sorts of issues. Big ball drop by apple and I feel for those that are over the 1 yr warranty! If they do supply a new phone running ios7 and its still pants at working I'm going to push for them to replace with a 5. Least that's built to run the iOS 7 !

not having any problems with my 4s on iOS 7...

Migworks

shanec1928 wrote: »

not having any problems with my 4s on iOS 7...

Then you might be one if the lucky ones!
In fairness to Apple they shipped loads of 4s's and not everyone is getting the issues, though there are a lot on here and other forums complaining about it. The graphics chip is half the power over the 5 one, so when it try's to do the additional ios7 work it can't cope! If you turn off all your apps like GPS, find my iPhone, iCloud, updates, downscale graphics etc the phone works ok. But using the phone as normal (the wife lives on done deal, FB, gmail and candy crush) and it goes into regular slow mode, loses wifi button, crashes, loses flash sync, can't load messages, generally becomes useless. Several hard resets brings it back to life for a day it two then does it again.
I had a 4s for two years, brilliant phone, but running ios6 only. No issues. But this one we got in April this year is just not what you'd expect from Apple. If you google ios7/4s/wifi issues there are plenty of write ups about this out there!

murpho999

Migworks wrote: »

Yes whatever you do don't not upgrade the 4s to ios7 !

I actually got an apple tech guy to admit to me that while in theory the 4s should be able to run ios7, it's only in bare mode and with very little running on the device. Try using it as normal and the device heats up, causing all sorts of issues. Big ball drop by apple and I feel for those that are over the 1 yr warranty! If they do supply a new phone running ios7 and its still pants at working I'm going to push for them to replace with a 5. Least that's built to run the iOS 7 !

Really don't believe this.

My 4s has been running iOS 7 since Beta and now on full version and it has not had a problem. I probably find it slicker.

I'd say it's another un-iOS related issue with your phone. Things do break down you know as they get oldeer.

Migworks

murpho999 wrote: »

Really don't believe this.

My 4s has been running iOS 7 since Beta and now on full version and it has not had a problem. I probably find it slicker.

I'd say it's another un-iOS related issue with your phone. Things do break down you know as they get oldeer.

Nope it's ios7 related and apple tech have admitted so. What they don't know is if its hardware breaking down or software issues with ios7. Our 4S is a 16gb model but has 8gb free, but they acknowledged that the 4s is having to work flat out to run ios7 and that causes all the issues. If there not so many writing about it I'd say its just a bad phone, but there are lots complaining. Thing is I wonder if they used the same components inside the 4s from 1st production to now? Could be a particular batch has the issue? All I know is the phone was fast and brilliant until ios7 and now it's not :0(

tallaghtfornia

Wellyd wrote: »

Has anyone any experience sending away an iPad to apple for a repair? My camera has stopped working all of a sudden for some reason and also the digitiser has been dodgy for quite a few months. I spent a while chatting to the apple support people this evening and they've offered me a replacement. They said they'd send me a box and a shipping label and within 5-7 days I'd receive the replacement. I've received a repair ID so it seems good to go. I know I'm answering my own question but forgive my overly suspicious Irish nature!

Any advice most welcome!

Had a problem with the Mic on my IPAD mini - called apple up and gave them all the details that afternoon UPS came out to me with an empty box to place the device in that was a Monday by Friday I had a brand new Ipad mini in my hand. Pays to spend the extra for Apple products as there after sales service is excellent.
Thats my 2 dollars worth anyways

Nonoperational

+1. If you have a genuine problem with an Apple product their service is fantastic. You'll have a new (refurbished) iPad in your hands in a week.

whiterebel

murpho999 wrote: »

Really don't believe this.

My 4s has been running iOS 7 since Beta and now on full version and it has not had a problem. I probably find it slicker.

I'd say it's another un-iOS related issue with your phone. Things do break down you know as they get oldeer.

Same here. 4, 4s, iPad 2 all fine with OS7. What Apple Tech support would know about the hardware capabilities of products could be written on a stamp. And yes, I used to work there.