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Thanks to <snip> for great support

  • 11-11-2013 6:52pm
    #1
    ChrisMcCauley
    Registered Users, Registered Users 2 Posts: 235 ✭✭


    Some great support from <don't name company employees please> today. Hopefully my eFibre problems will be resolved. I'm now looking forward to;

    (a) My eFibre profile being put back to 50Mb/s

    (b) My eFibre contract being revised to show the original start date NOT the date on which eVision was installed. There's five months in the difference there apparently.

    (c) My phone to go with the eTalk package.

    Thanks again guys

    Chris


Comments

  • #2
    ChrisMcCauley
    Registered Users, Registered Users 2 Posts: 235 ✭✭ChrisMcCauley


    ChrisMcCauley wrote: »
    Some great support from <don't mention company employees please> today. Hopefully my eFibre problems will be resolved. I'm now looking forward to;

    (a) My eFibre profile being put back to 50Mb/s

    (b) My eFibre contract being revised to show the original start date NOT the date on which eVision was installed. There's five months in the difference there apparently.

    (c) My phone to go with the eTalk package.

    Thanks again guys

    Chris


    Another FAIL from Eircom - my profile is STILL at 40Mb/s

    Very unhappy customer


  • #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ChrisMcCauley wrote: »
    ChrisMcCauley wrote: »
    Some great support from Sarah & Chi-Chi today. Hopefully my eFibre problems will be resolved. I'm now looking forward to;

    (a) My eFibre profile being put back to 50Mb/s

    (b) My eFibre contract being revised to show the original start date NOT the date on which eVision was installed. There's five months in the difference there apparently.

    (c) My phone to go with the eTalk package.

    Thanks again guys

    Chris


    Another FAIL from Eircom - my profile is STILL at 40Mb/s

    Very unhappy customer
    HI ChrisMcCauley

    Hav you contacted technical support (1890260260) about this yet?

    Thanks

    Al


  • #4
    ChrisMcCauley
    Registered Users, Registered Users 2 Posts: 235 ✭✭ChrisMcCauley


    eircom: Alan wrote: »
    ChrisMcCauley wrote: »
    ChrisMcCauley wrote: »
    Some great support from Sarah & Chi-Chi today. Hopefully my eFibre problems will be resolved. I'm now looking forward to;

    (a) My eFibre profile being put back to 50Mb/s

    (b) My eFibre contract being revised to show the original start date NOT the date on which eVision was installed. There's five months in the difference there apparently.

    (c) My phone to go with the eTalk package.

    Thanks again guys

    Chris


    Another FAIL from Eircom - my profile is STILL at 40Mb/s

    Very unhappy customer
    HI ChrisMcCauley

    Hav you contacted technical support (1890260260) about this yet?

    Thanks

    Al


    Presumably you're having a laugh - this is some sort of early morning humor from Eirocom?

    Check my other posts on this issue, I have one phone call alone that took over an hour. 

    TELL Sarah to give me a buzz - she has my number

    Chris


  • #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    ChrisMcCauley wrote: »
    eircom: Alan wrote: »
    ChrisMcCauley wrote: »
    ChrisMcCauley wrote: »
    Some great support from Sarah & Chi-Chi today. Hopefully my eFibre problems will be resolved. I'm now looking forward to;

    (a) My eFibre profile being put back to 50Mb/s

    (b) My eFibre contract being revised to show the original start date NOT the date on which eVision was installed. There's five months in the difference there apparently.

    (c) My phone to go with the eTalk package.

    Thanks again guys

    Chris


    Another FAIL from Eircom - my profile is STILL at 40Mb/s

    Very unhappy customer
    HI ChrisMcCauley

    Hav you contacted technical support (1890260260) about this yet?

    Thanks

    Al


    Presumably you're having a laugh - this is some sort of early morning humor from Eirocom?

    Check my other posts on this issue, I have one phone call alone that took over an hour. 

    TELL Sarah to give me a buzz - she has my number

    Chris
    Hi Chris,

    Just following from my reply on your other thread,

    Hi Chris,

    I have been following up with the efibre escalation team and they advised that the eVision service has been removed.

    "Downgraded customer's bundle to fibre and talk as the service with the television would not work correctly. Customer has been informed and is happy to be going back to his previous bundle"



    So the contract is 18 months from the initial efibre service being applied and a note has been put on the account to that effect.



     the speed profile has also be put back to 50MB as far as we have been advised.

    Mark


  • #6
    Boards.ie: Niamh
    Boards.ie Employee Posts: 12,597 ✭✭✭✭✭Boards.ie: Niamh
    Boards.ie Community Manager


    ChrisMcCauley, please stop creating new threads for the same issue. Keep everything in one thread - easier for you and for eircom reps to keep track of everything.

    How can I? User's guide to some features on the new site



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