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Who to contact?

  • 10-11-2013 6:39pm
    #1
    mfceiling
    Registered Users, Registered Users 2 Posts: 12,927 ✭✭✭✭


    Who to contact?

    In july this year i booked a car for a holiday in italy.

    The company took €110 of a deposit. A week later they emailed back to say they didn't have the car, so i could..

    Get a refund of the deposit or take a different car.

    I asked for the refund. Only problem is i still never got the refund. I've tried calling the company, emailing them but i'm getting nowhere.

    What or who could/should i contact for resolution?


Comments

  • #2
    Yamanoto
    Closed Accounts Posts: 5,489 ✭✭✭Yamanoto


    In the first instance, it may be no harm to sound out the Dublin office of the European Consumer Centre and speak with an advisor, they're most helpful.

    http://www.eccireland.ie/

    Presume you paid with a credit card also, so you should be able to initiate a chargeback if all other avenues have failed to yield a satisfactory result.


  • #3
    slimjimmc
    Registered Users, Registered Users 2 Posts: 7,786 ✭✭✭slimjimmc


    I suggest your deal with this promptly. With Visa you have 120 days since the transaction date to initiate a charge-back so you probably don't have many days left.


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