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ipad air help

leemaree · 2013-11-06 19:55:54

I put a passcode in my ipad setup, but when I turned it on and put it in, it won't start up. I thought I put in the right one. What do I do?

06-11-2013 7:55pm

#1

leemaree

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Join Date: March 2010

Posts: 843

I put a passcode in my ipad setup, but when I turned it on and put it in, it won't start up. I thought I put in the right one. What do I do?

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Comments

#2 06-11-2013 7:59pm

Sad Professor

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You'll have to restore using iTunes.

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#3 06-11-2013 8:30pm

leemaree

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Join Date: March 2010

Posts: 843

I plugged it into iTunes and now its saying 'iTunes could not connect to ipad because it is locked with passcode. Your must enter your passcode on the ipad before using itunes'

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#4 06-11-2013 8:34pm

Sad Professor

Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,693 CMod ✭✭✭✭

Join Date: February 2005

Posts: 21571

You'll need to put it into recovery mode. Follow the instruction here:

http://support.apple.com/kb/HT1808

0