Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

I want to cancel my account due to lack of efibre and a problem with my line

  • 04-11-2013 8:07pm
    #1
    Hoddlestone
    Closed Accounts Posts: 23 ✭


    I phoned 4 times last Thursday trying to cancel my account or at least get information on cancelling. I was told to send an email to phonecancellations (which went through and I got the automated reply) last Thursday and have not received a reply so I am trying this form of communication.

    Can you please let me know how I can cancel my account or get a response from Eircom?


Comments

  • #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Hoddlestone wrote: »
    I phoned 4 times last Thursday trying to cancel my account or at least get information on cancelling. I was told to send an email to phonecancellations (which went through and I got the automated reply) last Thursday and have not received a reply so I am trying this form of communication.

    Can you please let me know how I can cancel my account or get a response from Eircom?
    Hi Hoddlestone

    Can you confirm the date you spoke to cancellations and sent the e-mail and can you PM me with your eircom account number and name on the account and I will follow up with cancellations.

    Mark


  • #3
    Hoddlestone
    Closed Accounts Posts: 23 ✭Hoddlestone


    eircom: Mark wrote: »
    Hoddlestone wrote: »
    I phoned 4 times last Thursday trying to cancel my account or at least get information on cancelling. I was told to send an email to phonecancellations (which went through and I got the automated reply) last Thursday and have not received a reply so I am trying this form of communication.

    Can you please let me know how I can cancel my account or get a response from Eircom?
    Hi Hoddlestone

    Can you confirm the date you spoke to cancellations and sent the e-mail and can you PM me with your eircom account number and name on the account and I will follow up with cancellations.

    Mark
    The date of both is last Thursday 31st of October 2013. PM to follow.


  • #4
    Hoddlestone
    Closed Accounts Posts: 23 ✭Hoddlestone


    Can you please tell me how to cancel my account?


  • #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Hoddlestone wrote: »
    Can you please tell me how to cancel my account?
    Hi Hoddlestone

    Apologies for the delay in getting back to you. I got your PM and checked with our cancellations team. The confirmed that they have the call to them on the 31st of October but they could not find an e-mail request. Can you PM with the e-mail address you were quoted.

    Are you ceasing the account or moving to another provider.

    Thanks, Mark  


  • #6
    Hoddlestone
    Closed Accounts Posts: 23 ✭Hoddlestone


    eircom: Mark wrote: »
    Hoddlestone wrote: »
    Can you please tell me how to cancel my account?
    Hi Hoddlestone

    Apologies for the delay in getting back to you. I got your PM and checked with our cancellations team. The confirmed that they have the call to them on the 31st of October but they could not find an e-mail request. Can you PM with the e-mail address you were quoted.

    Are you ceasing the account or moving to another provider.

    Thanks, Mark  
    moving


  • Advertisement
  • #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Hoddlestone wrote: »
    Can you please tell me how to cancel my account?
    Hi Hoddlestone

    Thanks for getting back, I am following up with managers in cancellations and will get back to you tomorrow.

    Mark


  • #8
    Hoddlestone
    Closed Accounts Posts: 23 ✭Hoddlestone


    Thats great Mark, look forward to hearing back today.


  • #9
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Hoddlestone wrote: »
    Thats great Mark, look forward to hearing back today.
    Hi Hoddlestone

    I sent another follow up today. I hope to have some news soon.

    Mark


  • #10
    Hoddlestone
    Closed Accounts Posts: 23 ✭Hoddlestone


    rang 1901, was not asked for my number and could not work out what was cancellations from "menu" absolute nonsense


  • #11
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Hoddlestone wrote: »
    rang 1901, was not asked for my number and could not work out what was cancellations from "menu" absolute nonsense
    Hi Hoddlestone



    I got back to you via private message there.


    Mark


  • Advertisement
Advertisement