Is it possible to cancel account online?

Atomic Pineapple

Hi,

I have an eircom broadband and phone account but I am now moving out of my current apartment and I need to cancel the account.

Is it possible to do this online via the Eircom website or by logging into my Eircom account?

If not what procedure is required to cancel the account?

Atomic Pineapple

Bumping this!

I have contacted cancellation and sent the email to [font=Segoe UI, Segoe UI Web Regular, Segoe UI Symbol, Helvetica Neue, BBAlpha Sans, S60 Sans, Arial, sans-serif]phonecancellations@eircom.ie and received the automatic reply but no confirmation that my account will actually be cancelled, do I await for such confirmation or does it just become automatically cancelled? [/font]

hillbloom

I suggest you phone Eircom 1901.  The 30 days cancellation period only starts when they receive your written letter!! Why not post on "TALK to" Eircom

Atomic Pineapple

All already done!

eircom: Mark

Atomic Pineapple wrote: »

All already done!

Hi guys,


Just to let you know of the cease / move process in full.

eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1901 enter your telephone number (select option 4 - option 4 again)   They will take a record of the call and then transfer you to the cancellation department.

eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.

I know this process seems a little complicated but this way there should be two records of the customers call to cancel the account as well as the e-mail or letter they subsequently send in. Also the customer may need to be advised of any possible contract cancellation charges.

So should you ever need to enquire about the request we have a few options to track it from the the first call.  

Thanks, Mark

Atomic Pineapple

Hi,

I have posted over in the forum on the Eircom website also but no response yet so posting here as well:

[font=Arial, sans-serif]I have gone through this process and rang eircom to confirm the cancellation, while on the phone I also changed my address for the final bill, however 30 days have passed, the monthly cost has been taken from my bank via direct debit and yet I have never recieved a bill or confirmation that the service has now ceased at my old address.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]Can it be checked that the service has ceased and can I get a letter sent to my new address confirming this?[/font]

eircom: Mark

Atomic Pineapple wrote: »

Hi,

I have posted over in the forum on the Eircom website also but no response yet so posting here as well:

[font=Arial, sans-serif]I have gone through this process and rang eircom to confirm the cancellation, while on the phone I also changed my address for the final bill, however 30 days have passed, the monthly cost has been taken from my bank via direct debit and yet I have never recieved a bill or confirmation that the service has now ceased at my old address.[/font]
[font=Arial, sans-serif] [/font]
[font=Arial, sans-serif]Can it be checked that the service has ceased and can I get a letter sent to my new address confirming this?[/font]

Hi Atomic Pineapple

Can you PM us with the eircom account number and name on the account and we can look into it for you.

Mark

Atomic Pineapple

PM Sent

eircom: Mark

Atomic Pineapple wrote: »

PM Sent

Hi Atomic Pineapple

Apologies for the delay in getting back to you. Can you confirm the time / date and stamp and e-mail address it was sent to (via PM)

Thanks, Mark

Atomic Pineapple

Hi Mark,

Thanks for the reply, I got a resolution to this issue over on the Broadband forum on the Eircom website.

eircom: Mark

Atomic Pineapple wrote: »

Hi Mark,

Thanks for the reply, I got a resolution to this issue over on the Broadband forum on the Eircom website.

Hi Atomic Pineapple

Thanks for updating the thread. We also got confirmation that you account was ceased ref no: 5648961C.

Thanks
Ash