Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Wifi trouble - first was fine, now terrible

  • 04-11-2013 12:01pm
    #1
    Cianos
    Registered Users, Registered Users 2 Posts: 4,850 ✭✭✭


    Hey,
    Got a new UPC connection about a week ago. On the first day, the connection was great, getting around 50mb on speedtest.net, and was performing brilliantly for the entire day.

    After the first day unfortunately, the connection has been terrible 80% of the time, not holding, and giving a worse than dial up speed when it is connected.

    Another Macbook using the same connection is totally fine, it just seems to be my Macbook. So I'm assuming it's my Mac rather than the connection.

    Any ideas what I can do to resolve this?

    Thank you


Comments

  • #2
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,693 CMod ✭✭✭✭Sad Professor


    Turn off WiFi, restart the router, restart the Mac, rejoin the network. Any better?


  • #3
    Cianos
    Registered Users, Registered Users 2 Posts: 4,850 ✭✭✭Cianos


    Sad Professor wrote: »
    Turn off WiFi, restart the router, restart the Mac, rejoin the network. Any better?

    I just did all that and no improvement, thanks.


  • #4
    nialler
    Registered Users, Registered Users 2 Posts: 896 ✭✭✭nialler


    What type of macbook Cianos and have you done all recent software updates? Is it an Horizon box with UPC?


  • #5
    Passenger
    Registered Users, Registered Users 2 Posts: 6,150 ✭✭✭Passenger


    Have you tried these five steps, OP?


  • #6
    STEINBERG
    Registered Users, Registered Users 2 Posts: 248 ✭✭STEINBERG


    Cianos wrote: »
    Hey,
    Got a new UPC connection about a week ago. On the first day, the connection was great, getting around 50mb on speedtest.net, and was performing brilliantly for the entire day.

    After the first day unfortunately, the connection has been terrible 80% of the time, not holding, and giving a worse than dial up speed when it is connected.

    Another Macbook using the same connection is totally fine, it just seems to be my Macbook. So I'm assuming it's my Mac rather than the connection.

    Any ideas what I can do to resolve this?

    Thank you
    I was having savage trouble with the wifi on my imac when i was with upc,,,,,,, Go to system Prefrences, Network, Advanced, under the configure IPv6 what is it saying,, does the Router: IPv6 Address: and Prefix Lenth have any info next to them? if so that is the problem


  • Advertisement
  • #7
    TheBoffin
    Registered Users, Registered Users 2 Posts: 434 ✭✭TheBoffin


    Ring UPC and ask them to assist you with changing the WiFi channel. or if you are familiar with doing this yourself then go ahead and do it.

    Sometimes when UPC push a firmware update it can change the WiFi channel to a default, and your neighbours get this too so you end up with a congested channel.


  • #8
    r3nu4l
    Registered Users, Registered Users 2 Posts: 17,399 ✭✭✭✭r3nu4l


    If you need an individual rep that you can keep going back to, to guide you through the process then you can use the Talk To UPC forum here on boards.

    Sometimes when you are on the phone you can end up getting shunted from one person to another for ages before finding the right person and if you have to call them again you may not get the same person next time.


  • #9
    Cianos
    Registered Users, Registered Users 2 Posts: 4,850 ✭✭✭Cianos


    Hi again,
    I rang UPC after these troubles began and they did some reconfigurations on their end, and everything was grand for the past couple of weeks.

    Today however, it's started acting up again.

    Oddly, Skype is able to connect but nothing else. I read through a few forums about this and someone suggested trying to ping the Google IP address, which I was able to do, and apparently if that's the case it's a DNS problem.

    I'm not sure what the next step should be in my case, if anyone has any thoughts I'd really appreciate it.

    Thanks


Advertisement