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trying to pay a bill?

  • 31-10-2013 3:44pm
    #1
    scargill
    Registered Users, Registered Users 2 Posts: 1,684 ✭✭✭


    Hi,
    When I moved to Eircom a few months ago the door-to-door salesman took down my direct debit details incorrectly. My first bill failed to be paid by DD because of this so I paid it online.

    I was assured that the DD details were correct and that future bills would be paid via DD.

    I have since received 2 more bills and they have not been paid by DD.

    I was in touch with Eircom a few weeks ago and tried to resolve it, but had no joy. The girl I spoke to was worried that if I paid by card I could end up paying twice (once by card and once by DD).

    I was told that the DD would come out on the 25th Oct - but that hasn't happened.

    Any suggestions? I don't want to end up with a huge bill at some stage!

    Thanks


Comments

  • #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    scargill wrote: »
    Hi,
    When I moved to Eircom a few months ago the door-to-door salesman took down my direct debit details incorrectly. My first bill failed to be paid by DD because of this so I paid it online.

    I was assured that the DD details were correct and that future bills would be paid via DD.

    I have since received 2 more bills and they have not been paid by DD.

    I was in touch with Eircom a few weeks ago and tried to resolve it, but had no joy. The girl I spoke to was worried that if I paid by card I could end up paying twice (once by card and once by DD).

    I was told that the DD would come out on the 25th Oct - but that hasn't happened.

    Any suggestions? I don't want to end up with a huge bill at some stage!

    Thanks
    Hi scargill

    Can you send me on the eircom account number and name on the account and I will look into that for you.

    Mark


  • #3
    scargill
    Registered Users, Registered Users 2 Posts: 1,684 ✭✭✭scargill


    Hi Mark,
    Any update on this ?

    Thanks


  • #4
    scargill
    Registered Users, Registered Users 2 Posts: 1,684 ✭✭✭scargill


    Got a reply from Mark - hopefully sorted out now - thanks.


  • #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    scargill wrote: »
    Got a reply from Mark - hopefully sorted out now - thanks.
    No worries scargill

    Sorry about the delay in getting back to you.

    Mark


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