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Frustrated with eMobile and Insurance Service

Evelyn Cusack · 2013-10-30 13:54:50

Hi, I bought a phone from the emobile team over the phone jst over a year ago and insured with CPP as advised. Phone stopped working last friday, out of warranty due to a scratch on the screen so I have to claim through the insurance. I rang up to order a receipt and I still have not got it, seaking to different agents I…

30-10-2013 1:54pm

#1

Evelyn Cusack

Closed Accounts Posts: 165 ✭✭

Join Date: October 2013

Posts: 156

Hi,

I bought a phone from the emobile team over the phone jst over a year ago and insured with CPP as advised.

Phone stopped working last friday, out of warranty due to a scratch on the screen so I have to claim through the insurance.
I rang up to order a receipt and I still have not got it, seaking to different agents I was told it wouldtake 24 hrs, 48 hrs and now 5 days.

I canno make my claim without this receipt and am stil without a phone.
Then when I make my claim they will takeup to 5 das to respond, then will request the phone to examine which will prob take anoter 5 days efore sending a replacement from the UK!
All in all I am looking at a motnh without a phone!

I can't see ho it takes so long to get a receipt, ridiculous.
And I know you are not the insurance company but you recommened and arranged their sevice, I am high ad dry and my faily cannot contact me.

Worked for o2 in a previous life and ths would be compeled from sart t finish in a couple of days.

can't just use anyone elses phone as i have a micro sim and no one else has emobiles to spare that woul take a microsim.

Can you do something to speed this up, I need a phone this weekend for fmily. Can it jst be replaced please asap, this is quite urgent.

Thanks, good afternoon

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