Norton not fixing virus

nino1

I have a virus on my computer.
I ran norton who is telling me that there are no threats detected.
What else can I do when the anti virus software cannot fix it?

goldenhoarde

What virus have you got? Or what are the symptoms you have

nino1

goldenhoarde wrote: »

What virus have you got? Or what are the symptoms you have

Not sure what the virus is.
Computer really slow, freezes frequently, cannot send email attachments

smokin ace

it could be malware

Sully

nino1 wrote: »

Not sure what the virus is.
Computer really slow, freezes frequently, cannot send email attachments

Remove Norton.
Install a better anti virus.

I have been using and selling Eset Anti Virus for years, one of the better paid virus applications. Kaspersky is also worth a shot.

I'm not convinced AVG is a good free AV either, so if you don't want to pay then Avast isn't bad.

In your case it may be a mix of problems so run something like Spybot Search and Destroy in addition. There is another good, also free, app for malware and spyware. Can't for the life of me remember its name!

goldenhoarde

nino1 wrote: »

Not sure what the virus is.
Computer really slow, freezes frequently, cannot send email attachments

Did you try malware bytes

Media999

nino1 wrote: »

Not sure what the virus is.
Computer really slow, freezes frequently, cannot send email attachments

Id say its not an actual virus but rather just lots crap installed on the PC.
Thats why its slow.

Email attachments youll need to tell us what it says when you try. Try use a different browser. If your on Internet explorer try Chrome.

Backup your photos or whatever else onto a drive and restore it back to day one.

beauf

nino1 wrote: »

Not sure what the virus is.
Computer really slow, freezes frequently, cannot send email attachments

Did you try uninstalling Norton?

Mr. G

Try running CCleaner and clean the system, as by the sounds of it it could be quite old since its cache etc etc was refreshed.

Norton could be taking up a lot of the CPU alright! Personally as far as antiviruses go I'd recommend Eset also.

Perhaps run Microsoft Security Essentials and Malwarebytes and see if there are any threats?

yoyo

Moved from Comp & Tech

gctest50

Norton Removal Tool :

https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us?q=norton+removal+tool

homingbird

I have been using comodo a/v for years its free & the best out their as you were told norton is only fit for the bin.

PLUG71

Hi, try this http://www.mcafee.com/us/downloads/free-tools/stinger.aspx

I find this works well removing any virus that your usual anti-virus fails to remove .

Oh yeah its FREE too!!

jsa112

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Click the Quick Scan button. Do not change any settings. The scan wont take long.
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files here

Fortysumting

Hi

I have been having similar problems, after much searching I have come across what looks like a treasure of free software

http://unitedpeople.ie/free.html

I wish you PC happiness !!