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  • 23-10-2013 10:42am
    #1
    aivasturme
    Registered Users, Registered Users 2 Posts: 3 ✭


    Why cant i log in on my acount? 
    I forgot my pasword and did everything right,to select that i forgot it and the pasword came to my e-mail,but it is showing that the pasword is not corect..??


Comments

  • #2
    aivasturme
    Registered Users, Registered Users 2 Posts: 3 ✭aivasturme


    aivasturme wrote: »
    Why cant i log in on my acount? 
    I forgot my pasword and did everything right,to select that i forgot it and the pasword came to my e-mail,but it is showing that the pasword is not corect..??
    i have to pay the bill but i cant log in. Please help me if you can.


  • #3
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi aivasturme,

    When you select the link asking if you have forgotten your password and you complete the form, a new temporary password is emailed to you by Electric Ireland. Then you are required to change that temporary password to a new one of your own. You must input the temporary password provided first - ensure to type it in rather than copying and pasting it. Ensure also to use caps lock where required, as it is case-sensitive.

    Do let us know if you would like further assistance.

    Regards,
    Una


  • #4
    aivasturme
    Registered Users, Registered Users 2 Posts: 3 ✭aivasturme


    Electric Ireland: Una wrote: »
    Hi aivasturme,

    When you select the link asking if you have forgotten your password and you complete the form, a new temporary password is emailed to you by Electric Ireland. Then you are required to change that temporary password to a new one of your own. You must input the temporary password provided first - ensure to type it in rather than copying and pasting it. Ensure also to use caps lock where required, as it is case-sensitive.

    Do let us know if you would like further assistance.

    Regards,
    Una
    Yes i did it,but it is still saying it is not correct..And now it is blocked and i cant get in anymore. What can i do?


  • #5
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi again aivasturme,

    This would require the online billing team taking a look at your query. It is required that they be contacted directly on: eservice@electricireland.ie

    Unfortunately we cannot advise any further and we cannot pass the query to them directly - they need the query to come to them directly from your email address.

    We hope it will be resolved as quickly as possible. If you have any further queries in relation to your account/balance, do private message us here on Boards.ie.

    All the best,
    Una


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