Office 2010 Pro vs Windows 8...

ANAGRAM

If anyone can help with the issue below I would be very grateful as it's driving me nuts and the Microsoft support system is Byzantine in its complexity...

A few months back I bought a new laptop and a new, unused, boxed Office 2010 Professional package on eBay.

The package installed with no problem and I can access all the programmes e.g. Word. Excel etc.

However when I save files to the Document Library I can't retrieve them as I'm asked for my Microsoft Product Code to enable Microsoft Out of Box to be installed. I duly enter the code (at least 6 times now) having checked it for accuracy and it is rejected with a message saying it isn't a Microsoft Office 2010 code. Well it was when I loaded the package!

Has anyone else had this problem? A solution would be welcomed. Many thanks.

Torqay

Use Activation by Phone.

ANAGRAM

Thanks for the attempt to help Torqay.

Unfortunately it doesn't take me any further on.

Having followed the instructions, when I open the Help button under File in Word, it doesn't tell me that I need to activate the programme so I assume that I did activate it at an earlier stage. I have a vague recollection of doing this some months back but haven't needed to use Office until now - to set up a small business.

Even selecting Help options on Activation, it still doesn't help as no activation code is offered, so making it impossible activate by phone using their normal system. I have the Product Key but that isn't what's requested. I assume that no activation code is offered because I have already completed activation in the past..?

The telephone help offered by Microsoft is very poor compared with other companies. You don't get to speak with a real person, only a pre-recorded set of instructions which take you around in a loop.

Any other thoughts welcomed. :-)

Overheal

iirc, what you may have is an activation serial in your hand, which lets you activate/register the purchase/software but which then generates the actual product key code. Check your email archive from when you first activated.