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Would You Believe

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  • 22-10-2013 2:23pm
    #1
    rebeve
    Registered Users Posts: 856 ✭✭✭


    So my friend was getting his broadband upgraded .The tech (a term I use lightly ) told him his system was " incompatible " .He was running Lubuntu 13.04 that was flying on an old dell laptop .


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    #2
    Skrynesaver
    Registered Users Posts: 1,109 ✭✭✭Skrynesaver


    ISP 1st level support aren't always the most technically literate, I had an issue with an incorrect MX record in Eircom preventing their customers mailing me, guess how long it took to find a member of their support team that knew what an MX record is...


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    #3
    rebeve
    Registered Users Posts: 856 ✭✭✭rebeve


    Skrynesaver wrote: »
    ISP 1st level support aren't always the most technically literate, I had an issue with an incorrect MX record in Eircom preventing their customers mailing me, guess how long it took to find a member of their support team that knew what an MX record is...

    This guy called to the house.


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    #4
    Skrynesaver
    Registered Users Posts: 1,109 ✭✭✭Skrynesaver


    rebeve wrote: »
    This guy called to the house.

    So he was upgrading the router itself? (which is almost certainly running a Linux or BSD variant) Sadly I still believe you...


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    #5
    PropJoe10
    Registered Users Posts: 5,253 ✭✭✭PropJoe10


    The reason he'd have been told that is because the tech agents wouldnt have been trained in how to configure Lubuntu. Its not unusual, and from the companies point of view, it would be physically impossible to train a technical agent on every OS and every router on the market. ISP's only support what they want to support, its always been like this. I suspect the tech agent meant "unsupported" rather than "incompatible".


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    #6
    Dermot Illogical
    Registered Users Posts: 3,131 ✭✭✭Dermot Illogical


    Why would this person be going anywhere near the customer's computer if the router is being upgraded?


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    #7
    rebeve
    Registered Users Posts: 856 ✭✭✭rebeve


    Dermot Illogical wrote: »
    Why would this person be going anywhere near the customer's computer if the router is being upgraded?

    He couldn`t imput the network key .


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    #8
    humbert
    Registered Users Posts: 5,238 ✭✭✭humbert


    I hate when they say incompatible rather that unsupported. They don't mean the same thing.


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    #9
    PropJoe10
    Registered Users Posts: 5,253 ✭✭✭PropJoe10


    humbert wrote: »
    I hate when they say incompatible rather that unsupported. They don't mean the same thing.

    The agent had probably never heard of Lubuntu and got scared. Happens all the time with tech support departments - Googling a problem is generally far better than calling a companies' tech support line, unless you need something faulty replaced.


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    #10
    gctest50
    Registered Users Posts: 9,605 ✭✭✭gctest50


    The agent had probably never heard of Lubuntu and got scared said not another one .

    http://askubuntu.com/questions/250310/my-dell-latitude-d400-with-lubuntu-12-04-can-find-my-wifi-network-but-cant-a


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    #11
    human 19
    Registered Users Posts: 838 ✭✭✭human 19


    set a friend up on mint 15 a few weeks ago
    ***Note to evangelists - I pumped firefox with media_hint add-on - she is delighted to be able to watch her favourite american shows now***

    I had never used wifi before but she had a UPC box,,,,was still a piece of piss to set up straight away,

    Please keep in mind the quote I posted about a year ago when an O2 rep said "I'm sorry, we dont support Linux."
    Respone: "Don't worry , dear, linux supports you."

    Keep that line in mind for future communications.


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