No payrise for 2 years.

pj9999

I've been working for a large multinational for the past 7 or 8 years. I'd always got a modest pay rise every year, but none for the past 2 years.

The goalposts for measuring job performance have moved a little. The company has introduced a (let's say) 'ideas submitted' category in our annual assessments. I work in tech support; I do my job; I go home- I really don't have any ideas to submit to improve things around here. That said I'm as good as anyone else at the job.

My boss agrees that it doesn't seem very fair that they've stopped giving me payrises, and has said I can appeal higher up the line. Is there a good way to present my case.

Thanks
PJ

Stheno

If you are as good as anyone else at your job, then to be honest I'd class you as average, especially if you are not contributing things like ideas etc.

What makes you stand out from everyone else to be considered exceptional enough to get a payrise?

Mr. Loverman

pj9999 wrote: »

I really don't have any ideas to submit to improve things around here.

Your office and procedures are perfect?

tatli_lokma

Do others get a payrise in the same situation/same performance level as you?

Companies have cut back on pay rises and bonuses and you have to really earn them. From what you say, you are doing your job and no more, so why would you get paid more for it year on year if you don't do anything extra or contribute extra?

Many many companies have put a salary freeze in place so its not like you are unusual in not getting a payrise in the last two years.

Also, you haven't mentioned where in your pay grade you sit - if its near the top, then there comes a point when you can only get paid so much for the work you do, otherwise you end up overpaid and no multinational is going to encourage that. If you want to earn more, you need to do more.

Shedite27

Showing what your worth is the best way to justify it. If you could get an extra 10-15% going to another company that's a good bargaining chip. Salary surveys too.

The days of handing out pay rises for the sake of it are gone.

Wile E. Coyote

You work in tech support and can't think of one thing that would make the job that you and your colleagues do easier? I don't work in tech support but I'm sure I can think of at least one thing that would make their lives easier.

Ray Palmer

Short sighted company move. To have a person who is steady and stays in a role that people don't last in and not pay them extra for at least loyalty is foolish.

Tech support is a role that people don't stay in for great lengths of time. Similar is call centres. If a person comes in a does their job and you have no issues with them in these jobs you are talking about an ideal employee.

Great employees don't need to be brilliant or exceptional and if everybody was, work wouldn't be done.

Reliability is a great trait to have along with not complaining. Companies spend a lot of money trying to find people like this but it is cheaper to reward those you have.

OP maybe check yourself against others to see if you are there longer , fewer absences, no discipline or disruption issues etc...

Mrs OBumble

Ray Palmer wrote: »

Short sighted company move. To have a person who is steady and stays in a role that people don't last in and not pay them extra for at least loyalty is foolish.

Yeah but s/he has had payrises in the past, maybe is already being paid extra relative to the labour market.

OP, the only real test is your pay vs what you could get from another company / job.

stevenmu

Ray Palmer wrote: »

Short sighted company move. To have a person who is steady and stays in a role that people don't last in and not pay them extra for at least loyalty is foolish.

Tech support is a role that people don't stay in for great lengths of time. Similar is call centres. If a person comes in a does their job and you have no issues with them in these jobs you are talking about an ideal employee.

Great employees don't need to be brilliant or exceptional and if everybody was, work wouldn't be done.

Reliability is a great trait to have along with not complaining. Companies spend a lot of money trying to find people like this but it is cheaper to reward those you have.

OP maybe check yourself against others to see if you are there longer , fewer absences, no discipline or disruption issues etc...

The problem is that big multinationals set their policies at a much higher level than that, especially when it comes to compensation. They don't sit down and think about the best review and bonus structure to suit tech support, they come up with one that works for the organisation as a whole. There may be exceptions for certain types of employees (traders being an obvious one), but tech support are rarely going to fall into this category.



OP, they've made it pretty obvious what you have to do to get a raise, you have to demonstrate additional value over your day to day role. For e.g. you could introduce some new procedure that makes your team more efficient, or just streamline an existing one. You could take some pro-active action that reduces the number of support issues. You could champion some project that gives the business some new capabilities etc.

ronan45

I have been in the same Job 9 years and have never had a wage rise

keeponhurling

That kind of sucks seeing as taxes just go up and up, is there no inflation increase or anything?

Ray Palmer

stevenmu wrote: »

The problem is that big multinationals set their policies at a much higher level than that, especially when it comes to compensation. They don't sit down and think about the best review and bonus structure to suit tech support, they come up with one that works for the organisation as a whole. There may be exceptions for certain types of employees (traders being an obvious one), but tech support are rarely going to fall into this category.
.

I know what you are saying but that is just bad management. They are actually meant to take the managers opinions up and make decisions based on this information. What you described is companies that make blanket policies with little research. If they use one size fits all pay models they run into staff retention issues.

Good companies do have tailored pay scales and models for different departments. I have been around the block enough times to see many pay models and bonus schemes to see what works for employees and companies.