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Can't login using online banking

  • 15-10-2013 2:08pm
    #1
    Owen_S
    Registered Users, Registered Users 2 Posts: 1,211 ✭✭✭


    Despite entering the same details that I use on a daily basis, the online banking app has told me that my login details are correct and access to the account was blocked. Any way of resolving this?  


Comments

  • #2
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    Hi Owen_S, 
     
    Thanks for your post.
     
    Please call Banking 365 on 0818 365 365 / 00 353 1 4044000 and a rep will be happy to look into this for you.  
     
    Thanks
     
    Billy


  • #3
    scrappyshelly
    Registered Users, Registered Users 2 Posts: 17 ✭scrappyshelly


    Bank of Ireland: Billy wrote: »
    Hi Owen_S, 
     
    Thanks for your post.
     
    Please call Banking 365 on 0818 365 365 / 00 353 1 4044000 and a rep will be happy to look into this for you.  
     
    Thanks
     
    Billy
    I'm having the same problem today.  The details i use to login to my banking 365 account are apparently incorrect now and its now blocked. This is riduiculous! I can't call banking 365 as number 1 its not freefone which again is a joke and number 2 i have no credit in my phone and the reason i have no credit to ring  on my phone is because i was on hold to banking 365 yesterday for a small query Can a rep on boards not assist with the issue!


  • #4
    solas111
    Registered Users, Registered Users 2 Posts: 399 ✭✭solas111


    I had a similar problem yesterday but with a different bank. After entering the correct log-on details several times and being denied access, I called the customer service support number. I then entered the details as before and it worked first time. I enquired about the reason for the problem and was told that it was because I had CAPS LOCK on when I had previously been trying to log on.
     

    I don’t know why other people are having this problem but you could try again, making sure that CAPS LOCK is off on your keyboard. 


  • #5
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    Hi scrappyshelly, 

    Thanks for your post and welcome to Boards. 

    Unfortunately we cannot assist with your query here as we do not have access to account details. 

    For assistance with Bank of Ireland 365 Online password information, you will need to call a 365 rep. The call should not take long. 

    Thanks

    Billy


  • #6
    scrappyshelly
    Registered Users, Registered Users 2 Posts: 17 ✭scrappyshelly


    Bank of Ireland: Billy wrote: »
    Hi scrappyshelly, 

    Thanks for your post and welcome to Boards. 

    Unfortunately we cannot assist with your query here as we do not have access to account details. 

    For assistance with Bank of Ireland 365 Online password information, you will need to call a 365 rep. The call should not take long. 

    Thanks

    Billy
    As i have previously stated i do not have credit on my phone to ring a rep as its not a freefone number can you get some one to call me?


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  • #7
    scrappyshelly
    Registered Users, Registered Users 2 Posts: 17 ✭scrappyshelly


    solas111 wrote: »
    I had a similar problem yesterday but with a different bank. After entering the correct log-on details several times and being denied access, I called the customer service support number. I then entered the details as before and it worked first time. I enquired about the reason for the problem and was told that it was because I had CAPS LOCK on when I had previously been trying to log on.
     

    I don’t know why other people are having this problem but you could try again, making sure that CAPS LOCK is off on your keyboard. 
    Yes the CAPS LOCKS are off!!! I'm having same issue trying to login on my phone. I'm entering the correct details but system is rejecting them and they are the orrect details as i have them written down since day one.


  • #8
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    scrappyshelly wrote: »
    As i have previously stated i do not have credit on my phone to ring a rep as its not a freefone number can you get some one to call me?
    Hi scrappyshelly,

    Online banking details can only be unlocked with an inbound call to Bank of Ireland 365 so we would be unable to arrange a call back for you. The majority of our branches have a courtesy BOI 365 phone which is free of charge to use. 

    Sorry we can't be of more assistance on this occasion.

    Thanks
    Tara  


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