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Hotel making contact with you

  • 15-10-2013 1:31pm
    #1
    allibastor
    Closed Accounts Posts: 2,520 ✭✭✭


    Hi All,
    Quick question, Is it usual for the hotel to make contact with us before the wedding. Getting married in less than 2 weeks and I must say I have done a serious amount of chasing witht the hotel on things like menu tasting, room informaiton etc.

    I just feel like they should be in contact on things instead of me chasing them.

    Also, what is the normal number of wedding guests for a wedding, we had 130 invited but so far only 105 are actually going. Thought this was a low number but most of family on both sides are going and some friends.


Comments

  • #2
    seosamh1980
    Closed Accounts Posts: 1,126 ✭✭✭seosamh1980


    Our hotel have been in contact with me every week for the last 3 weeks, and whenever I contact them in between they reply promptly. What I find very sweet is the subject title of each email is something like "It's getting close..." or "Your day is nearly here", I know they're standard ones they send to everyone but it's nice :) I wouldn't like to be the one having to drag info out of them, you're paying enough, should get good treatment.

    There is no normal number of guests tbh. People have weddings of 30, 60, 80, 100, 150, 200, 250+ people, does the venue have a minimum number for the room? That would dictate a lot of it in case the room was too big or needed dividers.


  • #3
    allibastor
    Closed Accounts Posts: 2,520 ✭✭✭allibastor


    I am really getting annoyed with it at this stage. I have the manager and the other staff on email, but it is always me on to them. I am also getting different versions of menu options and things like that depending on whom i speak with.

    It is just frustrating as the manager left a few months ago and we didnt receive any informaiton on the package before he left, Now the new manager is trying to run the show and alot of what was agreed was never written down, So I find myself chasing on everything and being frustrated by it.

    The number for the hotel started at 120 suggested guests, but they had a refurb a few months ago and it went to 135. We had agreed with the old manager that 110 would be us and he said fine, but again this has been a battle with the new guy.


  • #4
    Cathmandooo
    Registered Users, Registered Users 2 Posts: 17,324 ✭✭✭✭Cathmandooo


    With less than 2 weeks to go you really need to go meet this manager in person and do it tomorrow if possible. Minimum numbers should have been ironed out long ago. Write down every question and query that you have and get them answered and signed by the manager.

    105 yesses from a 130 guest list sounds normal enough. Chase up any that haven't replied.


  • #5
    allibastor
    Closed Accounts Posts: 2,520 ✭✭✭allibastor


    Cathmandooo wrote: »
    With less than 2 weeks to go you really need to go meet this manager in person and do it tomorrow if possible. Minimum numbers should have been ironed out long ago. Write down every question and query that you have and get them answered and signed by the manager.

    105 yesses from a 130 guest list sounds normal enough. Chase up any that haven't replied.

    I met him, But it still seems to drag on and on. When we booked the place we went for a decent package which had choice of starter, choice of main and choice of Dessert, with soup and tea as the other course. The new manager is now saying that they have never done a choice of starter or dessert. I got the choice of starter but it is just such an up hill struggle and with no word comming from thier side it is frsutrating.


  • #6
    clint_silver
    Registered Users, Registered Users 2 Posts: 2,906 ✭✭✭clint_silver


    allibastor wrote: »
    I met him, But it still seems to drag on and on. When we booked the place we went for a decent package which had choice of starter, choice of main and choice of Dessert, with soup and tea as the other course. The new manager is now saying that they have never done a choice of starter or dessert. I got the choice of starter but it is just such an up hill struggle and with no word comming from thier side it is frsutrating.

    voice this to the manager (and the owner if you can find him) in a written letter telling him your experience with the hotel with communication is wholly disheartening and your viewing the day itself with utter dread if this is an omen of things to come. Ask him is it ok for you to voice these concerns online to see if anyone else has had any problems with the hotel and see what he says.

    Unfortunately some hotels just arent professional enough, 99% staff related.

    Expect 10-20% attrition on initial guestlist. 130-105 is perfectly normal. Hotels should have known this. Did you have any website entry with choices advertised for the package, anything written down?


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