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Switching online

  • 15-10-2013 10:12am
    #1
    phone2000
    Registered Users, Registered Users 2 Posts: 81 ✭✭


    Hi All

    I switched gas and electricity to EI last week and received a confirmation email.  We are still awaiting the welcome pack but I understand this takes some time to arrive, so no problem there.

    Yesterday, however, I received a call from a blocked number and a voicemail after.  Unfortunately the line was terrible and all I heard was "Electric Ireland" and I can't make out either the name of the lady who called or the number to call back.  Can you help with this please?

    Thanks


Comments

  • #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi phone2000,

    Thank you for switching to Electric Ireland. Yes, no problem - we can take a look at the notes on our system to find out what this call was in relation to.

    If you send us a private message with your MPRN or GPRN and your name/address/telephone number, we will look into it ASAP.

    Kind regards,
    Una


  • #3
    phone2000
    Registered Users, Registered Users 2 Posts: 81 ✭✭phone2000


    Electric Ireland: Una wrote: »
    Hi phone2000,

    Thank you for switching to Electric Ireland. Yes, no problem - we can take a look at the notes on our system to find out what this call was in relation to.

    If you send us a private message with your MPRN or GPRN and your name/address/telephone number, we will look into it ASAP.

    Kind regards,
    Una
    PM sent


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