Still no communication........

Kali_Kalika

Around the 16th of September I moved into a house supplied by your company - I called on that date to advise of the tenant change and to register myself with you - this was no problem and I delt with a very lovely person to assist me. They advised that a welcome pack would be sent out to me with direct debit forms, etc etc etc - this, to date, has still not arrived.

About 2 weeks ago, I phoned up again, explained the above to another helpful agent. They appologized nothing had been recieved and advised that they would send another. On these dates I spoke with other utility companies, and I have recieved all communication from them and the services are set up as well as direct debits. But yet, I still have recieved nothing from Electric Ireland.

Since I have phoned up twice now to no success. I don't feel wasting more phone credit on a third phone call will be any more helpful.  I believe I will save this third phone call to save to make to Airtricity who I have been with in the past and found their services (electric and customer service) to be flawless. So, I will try, one last time to resolve this issue with you and if by friday there is still no communication then I will be making my call to Airtricity and I shall ignore all communication by Electric Ireland and will return any (doubtful) post I (may) recieve back to you with "sorry - too little too late".

Electric Ireland: David

Hi Kali_Kalika,

Sorry to hear this. If you can send whatever information you have in relation to the property I will investigate this immediately.

Our apologies again for the inconvenience caused by this delay.

Thanks,
David

Kali_Kalika

Electric Ireland: David wrote: »

Hi Kali_Kalika,

Sorry to hear this. If you can send whatever information you have in relation to the property I will investigate this immediately.

Our apologies again for the inconvenience caused by this delay.

Thanks,
David

David (or whoever)

I actually wrote that today before the post arrived. When I returned home to post on the floor there actually WAS a letter from Electric Ireland. It was a "threatening" letter regarding not sending in my direct debit details and blah blah blah.

I'm not sure what the point of sending you the property details are. Surely the account number I was given the day I signed up must mean something? Actually - yes - the combination of this utterly pointless reply and that stupid letter today is the end. I WILL be making the switch to Airtricty. I cannot stand dealing with another moronic company like this. My time (and money I spend on bills) is far too valuable. If I'm already having my time wasted, not being provided with forms that you need - then being issued "threatening" letters like I got today, and I'm not even a customer (fully, yet) - what nightmares would I face if I actually went ahead with this. I only contacted Electric Ireland as you were the previous tenants supplier - stupidest decision ever.

Thanks for writing me such an incredibly pointless reply. I will free up your time to screw around with other customers.

To any potential customers reading this - please, spare yourself and don't sign up with this crowd. Utter headache.

Sully

Kali_Kalika wrote: »

David (or whoever)

I actually wrote that today before the post arrived. When I returned home to post on the floor there actually WAS a letter from Electric Ireland. It was a "threatening" letter regarding not sending in my direct debit details and blah blah blah.

I'm not sure what the point of sending you the property details are. Surely the account number I was given the day I signed up must mean something? Actually - yes - the combination of this utterly pointless reply and that stupid letter today is the end. I WILL be making the switch to Airtricty. I cannot stand dealing with another moronic company like this. My time (and money I spend on bills) is far too valuable. If I'm already having my time wasted, not being provided with forms that you need - then being issued "threatening" letters like I got today, and I'm not even a customer (fully, yet) - what nightmares would I face if I actually went ahead with this. I only contacted Electric Ireland as you were the previous tenants supplier - stupidest decision ever.

Thanks for writing me such an incredibly pointless reply. I will free up your time to screw around with other customers.

To any potential customers reading this - please, spare yourself and don't sign up with this crowd. Utter headache.

Not sure why you're being so hard on David. He wants to address it but needs information to track down your account and find out what's gone wrong. I assume he, like myself, thought you didn't have an account number yet.

David isn't a mind reader and with thousands of accounts and no way to search customers who called twice about not receiving a welcome pack he needs something a bit more to go on.

Give the lad a break tbh

Electric Ireland: David

Hi Kali_Kalika,

Kali_Kalika wrote:

I'm not sure what the point of sending you the property details are. Surely the account number I was given the day I signed up must mean something? Actually - yes - the combination of this utterly pointless reply and that stupid letter today is the end. I WILL be making the switch to Airtricty.... If I'm already having my time wasted, not being provided with forms that you need - then being issued "threatening" letters like I got today, and I'm not even a customer (fully, yet)

For account security we need to confirm property details before we can discuss anything account-specific. The overall impression I got from your post (my apologies that this was incorrect) was that you weren't yet a fully registered customer.

Did you check your email to ensure the welcome pack was not sent electronically? For customers who provide their email address at sign up, this would be the default option (though a printed copy can be sent upon request). Direct debits can also be securely set up on our website without the need of a mandate.

We regret the inconvenience caused to you by the delay with the welcome pack, and are sorry to hear you'll be changing provider. If you have any other questions don't hesitate to get in touch.

Regards,
David