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iphone 5 help

hairypigeon · 2013-10-13 19:42:14

Hi i have an iphone 5 which is almost a year old. recently the battery has been all over the place it will say 30% and then just shut off. the phone is perfect bar a broken piece of glass on the top back beside the camera. can I ask for a warranty replacement of the battery or will they claim the glass damage is the cause…

13-10-2013 7:42pm

#1
hairypigeon

Registered Users, Registered Users 2 Posts: 238 ✭✭

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Posts: 167
Hi i have an iphone 5 which is almost a year old.

recently the battery has been all over the place it will say 30% and then just shut off.

the phone is perfect bar a broken piece of glass on the top back beside the camera.

can I ask for a warranty replacement of the battery or will they claim the glass damage is the cause and try to get out of it?

i dont have insurance stupidly.

Tagged:

warranty

battery problems

0

Comments

#2 13-10-2013 8:22pm

Herrick

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I could definitely see a mobile network here pull the stunt where they'll claim the cracked glass is part of the problem and try to fleece you (have seen it happen to a few I know)

But in fairness to Apple they wouldn't do that. Give them a ring and they'll sort it seeing as its under warranty Sounds like it needs a new battery.

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#3 13-10-2013 8:55pm

iniall

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Are you on iOS 7? Battery problems on iOS 7 are a known issue and the hope is that Apple will fix the problem with the next update of the OS.

http://www.boards.ie/vbulletin/showthread.php?t=2057058561

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#4 13-10-2013 8:59pm

0ph0rce0

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Apple wont do nothing to their products if they are broken in anyway (BROKEN GLASS ETC...)

Send it off and i bet you get it back untouched.

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#5 14-10-2013 8:42am

Zcott

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hairypigeon wrote: »

Hi i have an iphone 5 which is almost a year old.

recently the battery has been all over the place it will say 30% and then just shut off.

the phone is perfect bar a broken piece of glass on the top back beside the camera.

can I ask for a warranty replacement of the battery or will they claim the glass damage is the cause and try to get out of it?

i dont have insurance stupidly.

Get the back replaced independently and then go to Apple about the battery.

0
#6 14-10-2013 11:37am

kensutz

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Posts: 8506

Zcott wrote: »

Get the back replaced independently and then go to Apple about the battery.

And if it needs to be sent to Apple it will be sent back due to a third party repair.

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#7 14-10-2013 12:15pm

davo2001

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Had the exact same issue on mu iphone 5 last month (also with a small crack on the back plate). Apple replaced it directly with no issues.

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