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how long untill account is cancled

  • 11-10-2013 1:40pm
    #1
    naughto
    Registered Users, Registered Users 2 Posts: 7,368 ✭✭✭


    hi
    Iam with sky for broadband and signed up with a eircom rep for efiber.
    i have an Installation date of the 16 of oct.
    I cancled the efiber with eircom  a week after i signed up as sky are charging 40 euro a month for the remainder of the contract that i had with them.I have about 4 months left with sky.i got on skys trial for broadband so that means i am only paying 10 euro a month.
    i though iwould only have to pay 40 in chages from breaking the contract but i have to pay 160 euro.
    i now have got a letter saying that my broadband services are are being cancled with sky and are being taking over by another provider(eircom)even though i cancled the order.


    how long does it take for the order to be cancled as i am going to be with out broadband from the 16 of oct.sky will cut me off and seeing that i have cancled the efiber with eircom i will have nothing.
    please help with this as my uan number has being blocked because it is still being cancled down  with eircom


Comments

  • #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    naughto wrote: »
    hi
    Iam with sky for broadband and signed up with a eircom rep for efiber.
    i have an Installation date of the 16 of oct.
    I cancled the efiber with eircom  a week after i signed up as sky are charging 40 euro a month for the remainder of the contract that i had with them.I have about 4 months left with sky.i got on skys trial for broadband so that means i am only paying 10 euro a month.
    i though iwould only have to pay 40 in chages from breaking the contract but i have to pay 160 euro.
    i now have got a letter saying that my broadband services are are being cancled with sky and are being taking over by another provider(eircom)even though i cancled the order.


    how long does it take for the order to be cancled as i am going to be with out broadband from the 16 of oct.sky will cut me off and seeing that i have cancled the efiber with eircom i will have nothing.
    please help with this as my uan number has being blocked because it is still being cancled down  with eircom
    Hi naughto

    Please PM me your landline number and I'll look into this for you.

    Thanks

    Al


  • #3
    naughto
    Registered Users, Registered Users 2 Posts: 7,368 ✭✭✭naughto


    eircom: Alan wrote: »
    naughto wrote: »
    hi
    Iam with sky for broadband and signed up with a eircom rep for efiber.
    i have an Installation date of the 16 of oct.
    I cancled the efiber with eircom  a week after i signed up as sky are charging 40 euro a month for the remainder of the contract that i had with them.I have about 4 months left with sky.i got on skys trial for broadband so that means i am only paying 10 euro a month.
    i though iwould only have to pay 40 in chages from breaking the contract but i have to pay 160 euro.
    i now have got a letter saying that my broadband services are are being cancled with sky and are being taking over by another provider(eircom)even though i cancled the order.


    how long does it take for the order to be cancled as i am going to be with out broadband from the 16 of oct.sky will cut me off and seeing that i have cancled the efiber with eircom i will have nothing.
    please help with this as my uan number has being blocked because it is still being cancled down  with eircom
    Hi naughto

    Please PM me your landline number and I'll look into this for you.

    Thanks

    Al
    pm sent


  • #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    naughto wrote: »
    eircom: Alan wrote: »
    naughto wrote: »
    hi
    Iam with sky for broadband and signed up with a eircom rep for efiber.
    i have an Installation date of the 16 of oct.
    I cancled the efiber with eircom  a week after i signed up as sky are charging 40 euro a month for the remainder of the contract that i had with them.I have about 4 months left with sky.i got on skys trial for broadband so that means i am only paying 10 euro a month.
    i though iwould only have to pay 40 in chages from breaking the contract but i have to pay 160 euro.
    i now have got a letter saying that my broadband services are are being cancled with sky and are being taking over by another provider(eircom)even though i cancled the order.


    how long does it take for the order to be cancled as i am going to be with out broadband from the 16 of oct.sky will cut me off and seeing that i have cancled the efiber with eircom i will have nothing.
    please help with this as my uan number has being blocked because it is still being cancled down  with eircom
    Hi naughto

    Please PM me your landline number and I'll look into this for you.

    Thanks

    Al
    pm sent
    Hi naughto

    Thanks for that, I'll look into this and get back to you as soon as I have more information.

    Thanks

    Al


  • #5
    naughto
    Registered Users, Registered Users 2 Posts: 7,368 ✭✭✭naughto


    hi alan do you have any up date for me?
    i got a letter this morning from eircom saying my bank will be debited on a certain date.
    i also got a letter saying that the installation will take place on the 16th of oct.

    i cancled the order about 3 weeks ago so why am I getting these letters?


  • #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    naughto wrote: »
    hi alan do you have any up date for me?
    i got a letter this morning from eircom saying my bank will be debited on a certain date.
    i also got a letter saying that the installation will take place on the 16th of oct.

    i cancled the order about 3 weeks ago so why am I getting these letters?
    Hi naughto


    A manager in the eircom win back team got back to us regarding the request Al sent on as follows.

    "Nothing has come in for that on the winback system, which should have at this stage if the transfer to eircom had processed, so it should be cancelled. We will check the system  again next week just to make sure it has not and will not transfer to eircom"

    So the order has been cancelled as far as we have been advised.

    Thanks, Mark


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  • #7
    naughto
    Registered Users, Registered Users 2 Posts: 7,368 ✭✭✭naughto


    eircom: Mark wrote: »
    naughto wrote: »
    hi alan do you have any up date for me?
    i got a letter this morning from eircom saying my bank will be debited on a certain date.
    i also got a letter saying that the installation will take place on the 16th of oct.

    i cancled the order about 3 weeks ago so why am I getting these letters?
    Hi naughto


    A manager in the eircom win back team got back to us regarding the request Al sent on as follows.

    "Nothing has come in for that on the winback system, which should have at this stage if the transfer to eircom had processed, so it should be cancelled. We will check the system  again next week just to make sure it has not and will not transfer to eircom"

    So the order has been cancelled as far as we have been advised.

    Thanks, Mark
    ok thanks for the update.


  • #8
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    naughto wrote: »
    eircom: Mark wrote: »
    naughto wrote: »
    hi alan do you have any up date for me?
    i got a letter this morning from eircom saying my bank will be debited on a certain date.
    i also got a letter saying that the installation will take place on the 16th of oct.

    i cancled the order about 3 weeks ago so why am I getting these letters?
    Hi naughto


    A manager in the eircom win back team got back to us regarding the request Al sent on as follows.

    "Nothing has come in for that on the winback system, which should have at this stage if the transfer to eircom had processed, so it should be cancelled. We will check the system  again next week just to make sure it has not and will not transfer to eircom"

    So the order has been cancelled as far as we have been advised.

    Thanks, Mark
    ok thanks for the update.
    No problem. 

    Mark


  • #9
    naughto
    Registered Users, Registered Users 2 Posts: 7,368 ✭✭✭naughto


    hi mark

    Can you find out why my uan number has being blocked.
    from what ye have said the order has being canceled so why is he uan number blocked?


  • #10
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    naughto wrote: »
    hi mark

    Can you find out why my uan number has being blocked.
    from what ye have said the order has being canceled so why is he uan number blocked?
    Hi naughto

    Have you contacted your current provider to check that?

    Mark


  • #11
    naughto
    Registered Users, Registered Users 2 Posts: 7,368 ✭✭✭naughto


    eircom: Mark wrote: »
    naughto wrote: »
    hi mark

    Can you find out why my uan number has being blocked.
    from what ye have said the order has being canceled so why is he uan number blocked?
    Hi naughto

    Have you contacted your current provider to check that?

    Mark
    yes i have because i got a letter from sky to say eircom where taking over my broadband services.
    i rang sky to see what the story is.they have told me that eircom have the line.

    why would the uan nuber be blocked in the 1st place?


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  • #12
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    naughto wrote: »
    eircom: Mark wrote: »
    naughto wrote: »
    hi mark

    Can you find out why my uan number has being blocked.
    from what ye have said the order has being canceled so why is he uan number blocked?
    Hi naughto

    Have you contacted your current provider to check that?

    Mark
    yes i have because i got a letter from sky to say eircom where taking over my broadband services.
    i rang sky to see what the story is.they have told me that eircom have the line.

    why would the uan nuber be blocked in the 1st place?
    Hi naughto

    I have asked the eircom winback team to check again. Hopefully we will get an update today.

    Mark


  • #13
    naughto
    Registered Users, Registered Users 2 Posts: 7,368 ✭✭✭naughto


    thanks mark

    Iam trying to order fiber from vodafone so when they check my land line number
    they tell that the uan number is blocked


  • #14
    naughto
    Registered Users, Registered Users 2 Posts: 7,368 ✭✭✭naughto


    being on to vodafone again.is there any way that i can be given a new uan number so i can give that to vodafone so they can process my order?


  • #15
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    naughto wrote: »
    being on to vodafone again.is there any way that i can be given a new uan number so i can give that to vodafone so they can process my order?
    Hi naughto

    All our systems show the account is still active with another provider so there is no other UAN assigned. I sent another follow up to the eircom winback team to insure as advised the transfer order back to eircom will not be processed.

    It may be tomorrow before I get a response.

    Thanks, Mark


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