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New broadband customer - very disapointed with speeds in the evening

  • 07-10-2013 7:38pm
    #1
    Registered Users, Registered Users 2 Posts: 7,318 ✭✭✭


    I'm a new eircom customer and I'm on 7mb (non NGB) and I've noticed my internet is not great in the evenings so today I ran some tests:

    3018622474.png

    3018627162.png


    I understand the line can be busy in the evenings or whatever, but at less than 1mb/s and a ping of greater than 100ms I'm not a bit satisfied with it. It makes real time applications (Skype, games etc) a non runner for me. Is there an issue or is this just the level of service I can expect?


Comments

  • Registered Users, Registered Users 2 Posts: 7,318 ✭✭✭witnessmenow


    For comparison here is the speed tests from this morning from the same PC:

    Ping is a bit high but managable:

    3019506403.png

    3019504154.png


  • Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    For comparison here is the speed tests from this morning from the same PC:

    Ping is a bit high but managable:

    3019506403.png

    3019504154.png
    Hi witnessmenow

    Can you send me a private message with your telephone number so I can run some checks on your broadband connection please.

    Mark


  • Registered Users, Registered Users 2 Posts: 7,318 ✭✭✭witnessmenow


    Sent you a PM there Mark


  • Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Sent you a PM there Mark
    Got it thanks and PM you back.

    Mark


  • Registered Users, Registered Users 2 Posts: 7,318 ✭✭✭witnessmenow


    Sent you a PM there Mark
    Got it thanks and PM you back.

    Mark
    Thanks Mark, will have a look this evening


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  • Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Sent you a PM there Mark
    Got it thanks and PM you back.

    Mark
    Thanks Mark, will have a look this evening
    Thanks witnessmenow

    Let us know how you get on

    Al


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