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Tesco Mobile .....A Joke

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  • 04-10-2013 6:47pm
    #1
    soccermad1
    Registered Users Posts: 23 ✭


    Just off the phone with Tesco mobile.They have released new price plans and i am on a sim only contract.I wanted to sign up for a 12 month contract on one of there new plans as it was half the price in paying now ...but surprise surprise its for new customers only.What an absolute joke i have been with Tesco 2 years and always paid my bill and my wife's bill on time even when putting up with crap like no service for 9 hours last Thursday.This is no way to treat your loyal customers and both myself and my wife are moving to meteor this weekend who have offered us a great deal.I urge anyone who is thinking of joining Tesco STAY WELL CLEAR.


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    #2
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    Or leave to another network as PAYG and go back to tesco? Could probably be done in a day.

    Nearly all carriers have new customer only deals, so what makes Tesco different to any other network?


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    #3
    soccermad1
    Registered Users Posts: 23 ✭soccermad1


    I was going to do that but they said i couldn't bring my number.i had to have one of their new numbers.


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    #4
    Dudda
    Registered Users Posts: 1,541 ✭✭✭Dudda


    I wouldn't blame Tesco as all companies do stuff like this. Sky TV, mobile companies, broadband, electricity, insurance, etc. Netflix and Spotify give a month free to new users too. You always get deals when signing up to something for the first time.


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    #5
    Kristopherus
    Registered Users Posts: 11,907 ✭✭✭✭Kristopherus


    soccermad1 wrote: »
    Just off the phone with Tesco mobile.They have released new price plans and i am on a sim only contract.I wanted to sign up for a 12 month contract on one of there new plans as it was half the price in paying now ...but surprise surprise its for new customers only.What an absolute joke i have been with Tesco 2 years and always paid my bill and my wife's bill on time even when putting up with crap like no service for 9 hours last Thursday.This is no way to treat your loyal customers and both myself and my wife are moving to meteor this weekend who have offered us a great deal.I urge anyone who is thinking of joining Tesco STAY WELL CLEAR.

    Have a look at the Talk to...Tescomobile forum. There was a guy on there today who had the same problem as you. He worked through the reps there.


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    #6
    biko
    Registered Users Posts: 81,223 ✭✭✭✭biko


    Tbh, this is common with many companies.
    Frustrating when you've been with a company for years and they give someone new a better deal than you, but it's not just Tesco.


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    #7
    sparky1981
    Registered Users Posts: 12 ✭sparky1981


    Did have trouble there last week, but all good since


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    #8
    long_b
    Registered Users Posts: 4,937 ✭✭✭long_b


    soccermad1 wrote: »
    I was going to do that but they said i couldn't bring my number.

    That's illegal as far as I know. If you've paid your bills and aren't in contract you should be allowed to port your number.


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    #9
    MBSnr
    Registered Users Posts: 2,191 ✭✭✭MBSnr


    soccermad1 wrote: »
    Just off the phone with Tesco mobile.They have released new price plans and i am on a sim only contract.I wanted to sign up for a 12 month contract on one of there new plans as it was half the price in paying now ...but surprise surprise its for new customers only.What an absolute joke i have been with Tesco 2 years and always paid my bill and my wife's bill on time even when putting up with crap like no service for 9 hours last Thursday.This is no way to treat your loyal customers and both myself and my wife are moving to meteor this weekend who have offered us a great deal.I urge anyone who is thinking of joining Tesco STAY WELL CLEAR.

    It's possible the phone agents aren't as accommodating for these requests or can't authorise it. I PM'd the Tesco Reps on their talk to forum and moved from an existing 12 month SIM to the new 12 month SIM (100% extra) with no bother last week.....

    Now it's possible they have since restricted that to new customers only.
    EDIT - I see your OP date. Around the time I did the move so I'm surprised they didn't allow it.


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