Return online order in store to Dorothy Perkins?

TruffleShuffle

Does anyone know if this can be done?? Or must I return by post?
Thanks in advance!

Miaireland

From what I read on their site it seems to suggest that you do it by post. However I would ring your nearest Dorothy Perkins and check with them.

Valentina

According to their site UK and ROI returns can be done instore.

To complete a return in-store:

For your convenience, Republic of Ireland customers can go to your nearest store in the Republic of Ireland, excluding those in department stores, with your returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back on to their credit / debit card.
Republic of Ireland customers – Please note: refunds in-store for items bought on-line will be paid in Euros by applying Arcadia's current commercial exchange rate to the sterling price for the item on your despatch note.
International customers - Please note: Dorothy Perkins stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any dorothyperkins.com purchases, without exception. We are sorry for any inconvenience this may cause you.

QuiteInterestin

Ya, I've done it before, never any problem. It has to be a Dorothy Perkins standalone store though, they won't take them back if its a Dorothy Perkins counter within a larger department store e.g Shaws