cancelling a gym membership

jackreacher

Hi,


My wife joined a gym on monday and had a bad experience with the staff. She is just back from the gym after bring the little one swimming and shes after having more issues, when she spoke to the manager about cancelling he was very dismissive and generally a dick.

She is fuming because she joined the gym based on a personal recommendation and now she just wants to cancel the membership.

Whats is the right way about cancelling her membership and recouping the 6 months she has paid for ?
Does a cooling off period apply on gym membership?

Jack

Cabaal

You'll need to give more details, how did she sign up. In the gym, online over the phone?

Have you looked at the terms and conditions she agreed to?

foggy_lad

Also what issues is she having with staff and has she reported this to management? If the issues are serious enough and are not dealt with by the gym then you should make a claim through the small claims court for the membership fees as the gym would be seen to be voiding the contract.

emeldc

Steady on there Foggy ............

foggy_lad

emeldc wrote: »

Steady on there Foggy ............

Gyms are notorious for being hard to cancel memberships so even with instances of staff not providing the contracted service it may not be enough to get a refund of membership paid so a trip to the Small Claims Court may indeed be required.

As stated all issues should first be highlighted to the management to allow them the chance to reply to the complaints and provide some form of redress for the lack of service.

emeldc

foggy_lad wrote: »

Gyms are notorious for being hard to cancel memberships so even with instances of staff not providing the contracted service it may not be enough to get a refund of membership paid so a trip to the Small Claims Court may indeed be required.

As stated all issues should first be highlighted to the management to allow them the chance to reply to the complaints and provide some form of redress for the lack of service.

What lack of service, do you know something we don't, she only joined on fuggin' Monday.

ytpe2r5bxkn0c1

How can anybody advise on this?. Sounds like she went once. We have no idea what her problem is. For all we know it's another post-holiday good intention that has soured.
She joined on personal recommendations so obviously others think it's a decent gym.

There's just not enough to go on here and everybody will be second guessingl

cerastes

check the contract and its terms, presume she signed something?
Did she make any enquiries prior to joining, free visits to see what it was like?
Is there a cooling off period?

So she's been twice, what were the issues?
that would make a big difference to getting a bit of advice otherwise people are guessing in the dark.

ytpe2r5bxkn0c1

I think there's an echo in here, here, here.......

cerastes

Zachary Attractive Hedge wrote: »

I think there's an echo in here, here, here.......

Is there? I didnt think you were clearly asking what the problem was?
I didnt see a question mark, so it looks like a statement,
just that people would be guessing without the extra information.
Im asking the OP what the issues were?

So, OP, what was the problem with the staff?

dudara

emeldc wrote: »

Steady on there Foggy ............

Please Don't make comments like this without providing more detail. Help posters understand what you mean.

And to all posters - stop narking at each other.

dudara

LeoB

I have heard that some gym's can be hard to deal with when it comes to cancelling membership.

My wife was a member of a gym and due to circumstances wanted to cancel her membership. She had been a member there for years. Gym were not happy and told her she could not cancel. So went into bank and told them to cancel this Direct debit immediately or I would close the account. Job done.

Dont know where you you stand on the upfront payment if it were cash but if Direct debit I would cancel it. Dont know if there is a cooling off period but if she feels she might have been mis sold something she can make a case to the gym for refund.