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Order Information

alchemical9 · 2013-09-25 07:54:26

Hi, I contacted Electric Ireland sales by phone about two weeks ago and signed up for gas and electricity. I haven't received any information about the order yet, nor a welcome pack. Is it possible to follow up on the order if I pm my address? Thanks, John

25-09-2013 7:54am

#1

alchemical9

Registered Users, Registered Users 2 Posts: 3 ✭

Join Date: September 2013

Posts: 1

Hi,

I contacted Electric Ireland sales by phone about two weeks ago and signed up for gas and electricity. I haven't received any information about the order yet, nor a welcome pack. Is it possible to follow up on the order if I pm my address?

Thanks,

John

0

Comments

#2 25-09-2013 8:03am

Electric Ireland: David

Closed Accounts Posts: 1,457 ✭✭✭

Join Date: June 2010

Posts: 1411

Hi alchemical9,

Yes, you're more than welcome to send us a private message. If you have a switch reference number we can double-check to ensure the changeover is in progress.

Please note that it can take up to 20 working days for an electricity switch to process, and 21 days for a gas switch.

Regards,
David

0