Missing Parcel

toddunctious

Hi guys looking for some advice please.
I bought something from the UK using Paypal and had it sent over here using ParcelMotel since the company didn't ship to Republic.

A week later no sign of it so I called them and they said it was received in Belfast on the 28th August and had tracking number to prove this. It was sent from UK by ParcelForce.

I then called ParcelMotel customer service and they do not have my parcel.
The parcel is quite big so it wouldn't fit in the motel storage box.
Three weeks have passed now and just wondering what approach I should take ?

Thanks

Slunk

I think oversized packages go to finglas depot for collection. Maybe you missed an email or text to collect and it was returned to sender? Ask PM if it ever left Belfast or if they sent the package back. They are usually very helpful

snowey07

this is what parcel motel says
What happens if the item I have ordered does not fit into a Parcel Motel locker?

We will notify you by SMS text and Email to let you know if your parcel does not fit into one of the lockers and ask you to collect at our National Distribution Centre in Finglas or to contact us to make alternative arrangements, which include an option to collect at any of our other Nightline Depots (at no extra charge) and onward delivery. Additional Charges may apply for onward delivery. Please refer to our prices explanation page for more information.


If they received it they must have it, have you checked your local distribution centre or maybe they returned it to the uk if it wasnt collected ? or file a parcel not received report with paypal ?

Paulw

If the sender has confirmation that it was delivered to ParcelMotel, then they have met their obligation.

It's then down to your contract with ParcelMotel. Is there insurance on products with ParcelMotel? Chase them about the issue, especially if you can provide proof that it was delivered to them.

toddunctious

Thanks for replies
The customer service is based in Belfast I think and the guy said he had checked for the parcel and it wasn't there, despite it being signed for.

Parcel Motel asked for shipping confirmation but I just have Paypal receipt and tracking number.
I definitely didn't get a message about the item.
I might travel to Finglas and ask in person.
I think they only cover up to €100.

Regards

Stokolan

I had a similar issue a few weeks ago. Ordered from eBay shipped within 2 days 4 weeks later no sign.

Contacted the eBay seller who was able to give me details of when it was delivered, signed for and a tracking number as well as a description of how it was packed.

I sent an email to PM and had the package the next day.


If you try give them as much info as you can it should help.

What led to the problem was the seller forgot to put my PM number on my address

22thecrescent

I ordered a product from UK and it arrived in parcel motel last Mon week without my PM number. My name is quite unusual and was printed on delivery docket which was signed and received by parcel motel. After numerous calls, they advise they have my parcel but just can't locate it..be careful because if they mislay your order they're only liable for €100.

22thecrescent

Just received a message from parcel motel & my package has been located

dudara

Moved to Online Buying & Auctions

dudara