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Nice gesture from Airfix

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  • 20-09-2013 8:58pm
    #1
    Blue850
    Registered Users Posts: 2,560 ✭✭✭


    6029_big_1267135357.jpg

    My son received a gift of this model for his 8th birthday last week.
    I got the job of putting it together, something I haven't done in over 25 years. :D
    Unfortunatley the body of the car was squashed and deformed in the box. Not a problem I thought ,its a cheap kit and I can practice on it until I pick up another, but I sent an email to Airfix spares dept about the availability of just getting a body shell.

    I received one this morning with their compliments.:)


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    #2
    wobbles
    Registered Users Posts: 1,090 ✭✭✭wobbles


    A lot of model companies could learn a lot from Airfix. Have got a few bits from Airfix after there was something wrong with a part.

    I even got a new windscreen for a 307 rally model after i ruined it myself. Told them id pay for replacement but they wouldnt accept payment


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    #3
    andy_g
    Registered Users Posts: 7,559 ✭✭✭andy_g


    In fairness Airfix have great customer service and they try help wherever possible.


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    #4
    johnayo
    Registered Users Posts: 1,718 ✭✭✭johnayo


    I was surprised at their efficiency only last week. Currently building the Airfix 4 stroke engine kit and I managed to lose the con-rod. I emailed Airfix and they sent on the replacement within 4or5 days.
    They gave me an invoice for £3 stg. I contacted them by phone and paid with the credit card. Can't imagine they had much profit from that.
    Excellent service.


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