Sound problem on netbook

Mystified

I have a Samsung Netbook Model NC10 operating on Windows xp. I find that incoming sound is very "tinny" - voices sound like Donald Duck. Using Skype my voice is received normally by listeners. I have tried adjustments to the sound system via Control Panel but nothing works. Any ideas?

Torqay

Same with headphones?

Mystified

Yes - with headphones. Barely audible without them.

Torqay

But the sound is OK with headphones?

Mystified

Sorry about ambiguity. Sound is as described - tinny - like Donald Duck with headphones. Same sound barely audible without.

mordeith

Mystified wrote: »

Sorry about ambiguity. Sound is as described - tinny - like Donald Duck with headphones. Same sound barely audible without.

Is this a recent devlopment or has it always been like that?

Mystified

mordeith wrote: »

Is this a recent devlopment or has it always been like that?

Although I have the Netbook since 2009 I haven't used sound much so in truth I cannot remember whether it has always been like that or not. There is a program called Samsung EDS (Enhanced digital sound) installed and I have played around with the settings but without curing the "tinny" problem

mordeith

Mystified wrote: »

Although I have the Netbook since 2009 I haven't used sound much so in truth I cannot remember whether it has always been like that or not. There is a program called Samsung EDS (Enhanced digital sound) installed and I have played around with the settings but without curing the "tinny" problem

You've only mentioned Skype so far. Is the problem still there with YouTube/Music using headphones/external speakers?

If so it might be worthwhile reinstalling latest drivers for the onboard sound.

Mystified

mordeith wrote: »

You've only mentioned Skype so far. Is the problem still there with YouTube/Music using headphones/external speakers?

If so it might be worthwhile reinstalling latest drivers for the onboard sound.

Yes, proble also with You Tube. How do I find/update drivers?

mordeith

Mystified wrote: »

Yes, proble also with You Tube. How do I find/update drivers?

To update the sound card driver, follow these steps:

1.Click Start, click Control Panel, and then double-click System.
2.Click the Hardware tab.
3.Expand Sound, video, and game controllers.
4.Double-click the sound card, and then click the Driver tab.
5.Click Update Driver.
6.Follow the Hardware Update Wizard to update the sound card driver.

Mystified

Peculiarly even though the Netbook is operating on Windows xp the configuration for updating drivers was as follows

1.Click Start, click Control Panel, and then double-click System.
2.Click the Hardware tab, and then click Device Manager.
If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
3.Click Sound, video, and game controllers to expand.
4.Under Sound, video, and game controllers, double-click the entry for your sound card, and then click the Driver tab.

Note If a Driver tab is not present, the entry that you clicked under Sound, video, and game controllers may not be the correct entry for your sound card. Try clicking any additional entries listed under Sound, video, and game controllers.
5.Click Update Driver Software.
6.Follow the Update Driver Software Wizard to update the sound card driver.

which is the configuration for updating Vista!

However after doing all that and after searching for a driver update, it returned - no driver update available.

Looks like a visit to PC world for a new Netbook or laptop.

mordeith

Mystified wrote: »

Peculiarly even though the Netbook is operating on Windows xp the configuration for updating drivers was as follows

1.Click Start, click Control Panel, and then double-click System.
2.Click the Hardware tab, and then click Device Manager.
If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
3.Click Sound, video, and game controllers to expand.
4.Under Sound, video, and game controllers, double-click the entry for your sound card, and then click the Driver tab.

Note If a Driver tab is not present, the entry that you clicked under Sound, video, and game controllers may not be the correct entry for your sound card. Try clicking any additional entries listed under Sound, video, and game controllers.
5.Click Update Driver Software.
6.Follow the Update Driver Software Wizard to update the sound card driver.

which is the configuration for updating Vista!

However after doing all that and after searching for a driver update, it returned - no driver update available.

Looks like a visit to PC world for a new Netbook or laptop.

you could try uninstalling the driver first and then re-install

Mystified

mordeith wrote: »

you could try uninstalling the driver first and then re-install

I uninstalled the driver /program Realtek audio and then went to the Realtek Audio website, downloaded a file called WDM_R271.exe, installed it and voila! works a treat - perfect sound

Thanks to moredeith and others for help and suggestions