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Controller that came with console has developed a fault

  • 19-09-2013 9:46am
    #1
    witnessmenow
    Registered Users, Registered Users 2 Posts: 7,264 ✭✭✭


    Hey Guys,

    I bought a PS3 super slim in January from Amazon and the controller that came with it has developed a fault. It does not register L2 presses at all. I have a older DS3 that works fine so im certain its the controller. I have used the controller very little and its in perfect condition so im sure I didnt cause the fault.

    Does anyone know the best approach to getting it replaced? I know Amazon technically would have to, but I dont want to have to send the entire console back to them.

    Would i be better going straight to Sony?

    Thanks


Comments

  • #2
    F1ngers
    Moderators, Computer Games Moderators Posts: 10,678 Mod ✭✭✭✭F1ngers


    witnessmenow wrote: »
    Hey Guys,

    I bought a PS3 super slim in January from Amazon and the controller that came with it has developed a fault. It does not register L2 presses at all. I have a older DS3 that works fine so im certain its the controller. I have used the controller very little and its in perfect condition so im sure I didnt cause the fault.

    Does anyone know the best approach to getting it replaced? I know Amazon technically would have to, but I dont want to have to send the entire console back to them.

    Would i be better going straight to Sony?

    Thanks

    You could try Sony, but your purchase contract is with Amazon - they should be your first point of contact.
    Shoot Amazon off an email, you may not have to send back the console.


  • #3
    Varik
    Registered Users, Registered Users 2 Posts: 12,561 ✭✭✭✭Varik


    Amazon will likely be good about it but they don't generally do repairs or partial replacements, they'll likely ask for the whole lot back. I'd say Sony will be time consuming.

    Without a little fraud on you're part I'd say the best thing would to be to buy a new one and wait for Sony to replace or repair the old one, it's not a insignificant amount but you can always use another controller; no wait and being able to play GTA might be worth it.


  • #4
    witnessmenow
    Registered Users, Registered Users 2 Posts: 7,264 ✭✭✭witnessmenow


    Yeah I don't think I can send back the console, it would just be too big of a pain in the arse, even backing up saves our whatever.

    Sony got back to me to say try Amazon, but give them a call if I had no luck. So I'll see what Amazon say.

    I have a second controller so I'm able to play GTA luckily.
    I don't think I'll buy another controller, I'll just passively aggressively hold it against Amazon and Sony!


  • #5
    witnessmenow
    Registered Users, Registered Users 2 Posts: 7,264 ✭✭✭witnessmenow


    Just an update on this:

    Amazon offered to replace the entire console and controller, I asked was there any other way as I had all my saves etc on it and they offered me 20% of the price of the console as a refund to replace the controller (which worked out at £25) which doesn't quite cover it but I was happy to take all the same.

    All is well that ends well.


  • #6
    2Mad2BeMad
    Registered Users, Registered Users 2 Posts: 2,792 ✭✭✭2Mad2BeMad


    witnessmenow wrote: »
    Just an update on this:

    Amazon offered to replace the entire console and controller, I asked was there any other way as I had all my saves etc on it and they offered me 20% of the price of the console as a refund to replace the controller (which worked out at £25) which doesn't quite cover it but I was happy to take all the same.

    All is well that ends well.

    cant beat amazon


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