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Querying a transaction on an An Post currency card

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  • 16-09-2013 4:51pm
    #1
    ncmc
    Registered Users Posts: 4,852 ✭✭✭


    I recently used an An Post currency card while in the US and found it fantastic – saved a fortune on fees and charges. But while I was checking my transactions today, I notice that I seemed to have been charged for two transactions in a petrol station, where I only used the card once. The strange thing is, that they are for different amounts, one is $67 (which is the correct amount) the other is for $75. The transaction for $75 is currently pending, I am wondering if anyone else has experienced this? Does anyone know the correct procedure to challenge this charge? On the cash passport site, it just says to contact the provider, it doesn’t mention anything about rogue charges on the An Post website. Are these cards guaranteed like an ordinary credit card? Or am I unlikely to recoup that $75?


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    #2
    BuffyBot
    Moderators, Motoring & Transport Moderators Posts: 24,924 Mod ✭✭✭✭BuffyBot


    If it's showing as pending, it's probably just authorisation. If so, you should see it drop off before long.


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    #3
    Nervous Wreck
    Closed Accounts Posts: 16,115 ✭✭✭✭Nervous Wreck


    Self service petrol station by any chance?


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    #4
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    The pending charge will drop off. It's how some petrol stations do it in America.


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    #5
    ncmc
    Registered Users Posts: 4,852 ✭✭✭ncmc


    Yes, self service petrol pump, but IIRC, we couldn't get it to accept the card so we had to go in and pay manually. What's worrying me is the fact that its different amounts. I suppose all I can do is wait few days and see if it falls off.

    Does anyone know if these cards are protected if it does turn out to be fraud?


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    #6
    galwayjohn89
    Closed Accounts Posts: 1,930 ✭✭✭galwayjohn89


    Ita a different amount as the stations pre-authorises what they think would be the 'Max' transaction to make sure there's enough available funds. Then they charge the actual amount used.


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    #7
    Nervous Wreck
    Closed Accounts Posts: 16,115 ✭✭✭✭Nervous Wreck


    ncmc wrote: »
    Yes, self service petrol pump, but IIRC, we couldn't get it to accept the card so we had to go in and pay manually. What's worrying me is the fact that its different amounts. I suppose all I can do is wait few days and see if it falls off.

    Does anyone know if these cards are protected if it does turn out to be fraud?

    It's a pre-authorisation hold placed on the card in case you do a legger. The hold will fall off after 7 days.


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    #8
    ncmc
    Registered Users Posts: 4,852 ✭✭✭ncmc


    Thanks for all the replies, the charge did indeed fall off after 7 days.

    Just another quick question, how do I cash out the remaining balance on the card? Do I have to go back into the post office or can I use it in an ATM here?


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    #9
    BuffyBot
    Moderators, Motoring & Transport Moderators Posts: 24,924 Mod ✭✭✭✭BuffyBot


    I think the ATM fee is quite high but the post office do it cheaper/free.


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