Returning Items to Amazon.co.uk

Eurovisionmad

Hi as I say, I'm enquiring about sending a laptop that I brought last week back to amazon.co.uk and getting a replacement model, the laptop is defective as snow keeps developing on the screen and it discolours randomly also, on top of that the trackpad is a bit iffy, so I want a replacement. I'm just wondering with Amazon.co.uk, where does one return the parcel to? Is it the local an Post post office (and they obviously then send it onto Amazon) or will I have to go somewhere else entirely? Also I got the original parcel delivered through Parcel Motel, so I'm wondering could that affect returning it in any way either (such as they'll only take the return through Northern Ireland, rather than Cork where I live)?

username123

Follow their returns process on the site and they give you an address label to print, it goes to an Irish returns address so you just bring it to the post office and away you go. The postage is paid, but it's not recorded delivery so if you want peace of mind send it recorded, I sent back a laptop recently and it was only 16 euro recorded.

Be sure to pack it well, original packaging if you have it. Can't see the Parcel Motel address making any difference, you are sending it back to Amazon using labels they provide, the original delivery address is irrelevant.

Davy

Amazon are pretty good as for returns, you can use the paid label and return that way, or pay for postage and they will also give a refund that way.

The paid label can be tracked as far as the depot in ROI using the numver on the label. After that you can track the item on the amazon account in the returns center:> http://www.amazon.co.uk/gp/orc/returns/homepage.html

Eurovisionmad

Unfortunately the Parcel Motel situation has caused a problem, it now will only let me send it from my Parcel Motel address in the North! So I've sent an email to Amazon and I'll keep ye updated on what happens!

username123

Eurovisionmad wrote: »

Unfortunately the Parcel Motel situation has caused a problem, it now will only let me send it from my Parcel Motel address in the North! So I've sent an email to Amazon and I'll keep ye updated on what happens!

What do you mean by this? How does the Parcel Motel delivery matter, can you not just print the returns label and pay for postage back? Is it the lithium ion battery that's the problem?

Cabaal

username123 wrote: »

What do you mean by this? How does the Parcel Motel delivery matter, can you not just print the returns label and pay for postage back? Is it the lithium ion battery that's the problem?

Parcel motel is a uk delivery address, this means any return label will be intended for UK usage and won't be pre-paid for Ireland.

Eurovisionmad

All sorted now, an Amazon customer care person got onto me this first thing this morning and made me a personalised returns label for the Amazon Irish returns address, the only thing being that it only offered me a refund when I had planned doing a replacement or repair but I'll live with that, it changes nothing at the end of the day! But in fairness I'm very happy with Amazon, very prompt reply and no fuss at all!

username123

Thanks for the update, good to know Amazon handle returns regardless of Arcel Motel.

I have always found them top notch in term of after sales service, returns etc.