24MB upgrade??

Iomega Man

Hi,

I got a letter in the door informing me that I had automatically been upgraded to 24MB BB.
However, I've checked my speed several times since and I am still getting 5.3MB.
Just wondering what the story is?

Thanks,

IM

scudzilla

Iomega Man wrote: »

Hi,

I got a letter in the door informing me that I had automatically been upgraded to 24MB BB.
However, I've checked my speed several times since and I am still getting 5.3MB.
Just wondering what the story is?

Thanks,

IM

Same here, got the letter but still around the 7mb mark, would also like to know whats going on

Iomega Man

Bit of a strange one..
24MB would be really nice though..!!

IM

eircom: Tony

Hi scudzilla and Iomega Man
If you PM me your line number I can check status here.
Tony

Iomega Man

eircom: Tony wrote: »

Hi scudzilla and Iomega Man
If you PM me your line number I can check status here.
Tony

Thanks Tony, I'll do that now.

IM

eircom: Tony

Thanks Iomega Man
have received your details and should have this info later today or tomorrow.
Tony

scudzilla

you should also have received my details Tony

dobsdave

.

eircom: Tony

scudzilla wrote: »

you should also have received my details Tony

Hi Scud
I have asked that this be processed for you, actually it is not an automatic upgrade and customers have to request this one. This has been processed for you now and you have been upgraded..Hope this ok and apologies for confusion.
Tony

dobsdave

So does this put me in a new contract? If so I'm not interested.

eircom: Tony wrote: »

scudzilla wrote: »

you should also have received my details Tony

Hi Scud
I have asked that this be processed for you, actually it is not an automatic upgrade and customers have to request this one. This has been processed for you now and you have been upgraded..Hope this ok and apologies for confusion.
Tony

scudzilla

Thanks Tony

I've just learned that this puts me into a new contract, i've spoken to somebody at Eircom and they're calling me back tomorrow.

I don't want to enter a new 12month contract and i still want the 24mb line.

At NO POINT in the letter does it say that i will have to enter into a new 12month contract, it says it's FREE, and the only change will be the name on my account.

Please clarify this

Iomega Man

scudzilla wrote: »

Thanks Tony

I've just learned that this puts me into a new contract, i've spoken to somebody at Eircom and they're calling me back tomorrow.

I don't want to enter a new 12month contract and i still want the 24mb line.

At NO POINT in the letter does it say that i will have to enter into a new 12month contract, it says it's FREE, and the only change will be the name on my account.

Please clarify this

Hi Tony,

Same sentiments here...

The opening line on the letter I received states:
"We are delighted to let you know that we have increased your Broadband speed to up to 24Mb for free".

IM

scudzilla

The issue is now with ComReg

dobsdave

Are they holding you to the 12 month contract?

scudzilla wrote: »

The issue is now with ComReg

scudzilla

dobsdave wrote: »

Are they holding you to the 12 month contract?

scudzilla wrote: »

The issue is now with ComReg

PM sent

masker

Eircom recently upgrading exchanges to NGB, lot of customers are getitng mails about upgradation, better option is to call sales or cust care to get it done manually otherwise its automatically done and the process is slow and long

dobsdave

No its not automatic!, we were sent letters saying we were getting upgrades to 24mb as we were such good customers.
For accepting the free offer we were going to be put on 12 month contracts, but this was not mentioned on the letter.
Eircom reps on here were completeing the upgrade for customers and also not mentioning the new contract.

masker wrote: »

Eircom recently upgrading exchanges to NGB, lot of customers are getitng mails about upgradation, better option is to call sales or cust care to get it done manually otherwise its automatically done and the process is slow and long

eircom: Tony

dobsdave wrote: »

No its not automatic!, we were sent letters saying we were getting upgrades to 24mb as we were such good customers.
For accepting the free offer we were going to be put on 12 month contracts, but this was not mentioned on the letter.
Eircom reps on here were completeing the upgrade for customers and also not mentioning the new contract.

masker wrote: »

Eircom recently upgrading exchanges to NGB, lot of customers are getitng mails about upgradation, better option is to call sales or cust care to get it done manually otherwise its automatically done and the process is slow and long

Hi dobsdave
I can understand your frustration if this was not made clear to you, and we did process the free upgrade to the higher package as we believed this was the basis of your request. We can of course place you on previous plan with no change to contract obligations and our apologies for any confusion.
Tony 

dobsdave

I never asked for the upgrade to be completed.
So if you have done this for some reason, please return it to previous.

eircom: Tony wrote: »

dobsdave wrote: »

No its not automatic!, we were sent letters saying we were getting upgrades to 24mb as we were such good customers.
For accepting the free offer we were going to be put on 12 month contracts, but this was not mentioned on the letter.
Eircom reps on here were completeing the upgrade for customers and also not mentioning the new contract.

masker wrote: »

Eircom recently upgrading exchanges to NGB, lot of customers are getitng mails about upgradation, better option is to call sales or cust care to get it done manually otherwise its automatically done and the process is slow and long

Hi dobsdave
I can understand your frustration if this was not made clear to you, and we did process the free upgrade to the higher package as we believed this was the basis of your request. We can of course place you on previous plan with no change to contract obligations and our apologies for any confusion.
Tony 

scudzilla

An update on this, i reported the issue to ComReg, they were very interested and took the case, just received a call from Eircom apologising, said i would stay on the 24mb connection and would NOT be entered into a new contract