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Is there an issue with logging into 365 today?

  • 30-08-2013 10:24am
    #1
    Closed Accounts Posts: 7,347 ✭✭✭


    Tried several times, and after entering details, the site then seems to hang.
    Thanks.


Comments

  • Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi LynnGrace,

    Thanks for posting.

    We have checked with our Systems Support Team and they have advised that some customers are experiencing slow response times with 365Online. This is currently being worked on to resolve as soon as possible. They have also removed some of the online services i.e. eStatements, Online Service Desk and Money Manager while the fix is being worked on.

    Thanks
    Tara


  • Closed Accounts Posts: 7,347 ✭✭✭LynnGrace


    Thanks for this. Are there a lot of technical problems recently with BoI systems? I believe ATMs etc were down recently too.


  • Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi LynnGrace,

    We've had a couple of short term outages on our online channel recently which is under investigation. 365Online is accessible however, we have had to take some of the services contained on the website offline which we are working on to restore to full service. We are not aware of any issues with our ATM network recently. If there is a particular ATM in your area that has not been working as it should, if you could let us know we'd be more than happy to pass it on to our ATM Team.

    Thanks for your patience on this,
    Tara


  • Closed Accounts Posts: 7,347 ✭✭✭LynnGrace


    Having problems again tonight with 365. Just getting an error message.


  • Registered Users, Registered Users 2 Posts: 7,476 ✭✭✭ardmacha


    Service Unavailable

    HTTP Error 503. The service is unavailable.

    Edit:Back at 22:00


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  • Registered Users, Registered Users 2 Posts: 404 ✭✭delos


    ardmacha wrote: »
    Service Unavailable

    HTTP Error 503. The service is unavailable.

    Edit:Back at 22:00
    Gone again at 00:17 :(


  • Closed Accounts Posts: 230 ✭✭Bank of Ireland: Sean


    Hi all,

    We have checked with our Systems Support Team and there was issues last night, but it has been resolved since.

    Apologies for the inconvenience.

    Thanks

    Seán


  • Closed Accounts Posts: 7,347 ✭✭✭LynnGrace


    Anyone having problems today with 365.
    Can't open at all, not even getting to log on screen.


  • Registered Users, Registered Users 2 Posts: 5,564 ✭✭✭quad_red


    +1 Haven't been able to get in today at all.

    Very frustrating.

    365online_chrome.jpg

    365online_firefox.jpg

    BOI_app.jpg


  • Registered Users, Registered Users 2 Posts: 2,000 ✭✭✭mitosis


    Used it without problem to make a UK payment about 10:30


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  • Registered Users, Registered Users 2 Posts: 20,084 ✭✭✭✭neris


    cant access business site either and have tried my personal account with no luck. ulster bank mk2


  • Registered Users, Registered Users 2 Posts: 19,026 ✭✭✭✭adox


    Yeah cant get on to personal 365 banking and here at work cant log on to Business.


  • Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi All,

    Thanks for posting.

    Apologies for the inconvenience this morning, particularly for Meteor customers, due to an issue with Eircom. We would like to confirm, all of our services are fully operational for the majority of our customers.

    Thanks for your patience.
    Tara


  • Closed Accounts Posts: 7,347 ✭✭✭LynnGrace


    Anyone having issues today with 365? I can get to balances, but am trying to pay a bill, and the screen is hanging, very annoying.


  • Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    [font=Verdana, sans-serif]Hi LynnGrace [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thank you for your post.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]We are sorry to hear you are experiencing difficulties online. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]We are not aware of any reporsts with the same.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]If you wish to call Bank of Ireland 365, a representative can look into this for you.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Our representatives are available Monday-Friday 8am-12 midnight, Saturday, Sunday & Bank Holidays 9am-6pm[/font]


    [font=Verdana, sans-serif]Our contact numbers are 0818 365 365 or from abroad 00353 140 44000.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks[/font]

    [font=Verdana, sans-serif]Alison[/font]


  • Registered Users, Registered Users 2 Posts: 2,921 ✭✭✭2 stroke


    Cant log in tonight, site keeps hanging.


  • Closed Accounts Posts: 230 ✭✭Bank of Ireland: Sean


    2 stroke wrote: »
    Cant log in tonight, site keeps hanging.
    Hi 2 stroke,

    We are sorry to hear that you were having difficulties logging into Bank of Ireland 365 online.  Did you manage to get in since you posted?

    Many thanks

    Seán  


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