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Horrendous connection problems for the past couple of weeks

  • 28-08-2013 7:55pm
    #1
    dardoz
    Users Awaiting Email Confirmation Posts: 933 ✭✭✭


    I have been using eircom broadband for the past 12 years for 1 reason, for me they have always had the most stable and lowest pings. I have never been concerned with download speed so latency has always been the deciding factor.

    The past couple of weeks I have been having horrible latency issues, an example of which I have just pasted below. This evening I received a letter in the post to tell me that I have just received a free upgrade from 8mb to 24mb and finally it all makes sense.

    Am I correct in assuming my line is just completely congested now and unable to support everyone in my area suddenly having 24mb?

    I did carry out a speed test btw, and I am still only getting 5mb at best. Even the tests are completely erratic however. Sometimes I get  as low as 0.5mb down.

    Pinging home.eircom.net [86.43.38.8] with 32 bytes of data:
    Reply from 86.43.38.8: bytes=32 time=111ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=40ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=33ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=57ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=57ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=67ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=69ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=99ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=97ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=89ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=133ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=472ms TTL=58
    Request timed out.
    Reply from 86.43.38.8: bytes=32 time=377ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=336ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=291ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=228ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=170ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=122ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=194ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=108ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=30ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=32ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=38ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=51ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=29ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=31ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=37ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=28ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=29ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=34ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=65ms TTL=58
    Request timed out.
    Reply from 86.43.38.8: bytes=32 time=81ms TTL=58
    Request timed out.
    Reply from 86.43.38.8: bytes=32 time=889ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=741ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=139ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=120ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=102ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=239ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=284ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=365ms TTL=58

    Ping statistics for 86.43.38.8:
        Packets: Sent = 43, Received = 40, Lost = 3 (6% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 28ms, Maximum = 889ms, Average = 162ms

    Regards,

    Darren


Comments

  • #2
    Denis322
    Registered Users, Registered Users 2 Posts: 164 ✭✭Denis322


    I'm gonna jump on here as well and say that I've noticed a drastic decline in broadband speed over the lad few weeks as well, and I've only got 2mb 


  • #3
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    dardoz wrote: »
    I have been using eircom broadband for the past 12 years for 1 reason, for me they have always had the most stable and lowest pings. I have never been concerned with download speed so latency has always been the deciding factor.

    The past couple of weeks I have been having horrible latency issues, an example of which I have just pasted below. This evening I received a letter in the post to tell me that I have just received a free upgrade from 8mb to 24mb and finally it all makes sense.

    Am I correct in assuming my line is just completely congested now and unable to support everyone in my area suddenly having 24mb?

    I did carry out a speed test btw, and I am still only getting 5mb at best. Even the tests are completely erratic however. Sometimes I get  as low as 0.5mb down.

    Pinging home.eircom.net [86.43.38.8] with 32 bytes of data:
    Reply from 86.43.38.8: bytes=32 time=111ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=40ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=33ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=57ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=57ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=67ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=69ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=99ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=97ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=89ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=133ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=472ms TTL=58
    Request timed out.
    Reply from 86.43.38.8: bytes=32 time=377ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=336ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=291ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=228ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=170ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=122ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=194ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=108ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=30ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=32ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=38ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=51ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=29ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=31ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=37ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=28ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=29ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=34ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=65ms TTL=58
    Request timed out.
    Reply from 86.43.38.8: bytes=32 time=81ms TTL=58
    Request timed out.
    Reply from 86.43.38.8: bytes=32 time=889ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=741ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=139ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=120ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=102ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=239ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=284ms TTL=58
    Reply from 86.43.38.8: bytes=32 time=365ms TTL=58

    Ping statistics for 86.43.38.8:
        Packets: Sent = 43, Received = 40, Lost = 3 (6% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 28ms, Maximum = 889ms, Average = 162ms

    Regards,

    Darren
    Hi Darren
    could you send on your line number and I will have this tested. We should be able to advise on this.
    Tony


  • #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Denis322 wrote: »
    I'm gonna jump on here as well and say that I've noticed a drastic decline in broadband speed over the lad few weeks as well, and I've only got 2mb 
    Hi Denis322
    If you PM your telephone number also, I can look into this for you.
    Tony


  • #5
    dardoz
    Users Awaiting Email Confirmation Posts: 933 ✭✭✭dardoz


    Hi, the latency issues seem to have resolved themselves since Sunday night.

    Can you tell me when my line will actually upgrade to 24mb as it said in the letter?


  • #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    dardoz wrote: »
    Hi, the latency issues seem to have resolved themselves since Sunday night.

    Can you tell me when my line will actually upgrade to 24mb as it said in the letter?
    Hi dardox, I will be back with this as soon as I get clarification. Sorry for delay.
    Tony


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