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microsoft office registration

  • 28-08-2013 12:22pm
    #1
    firestarter51
    Closed Accounts Posts: 2,382 ✭✭✭


    every time i enter the product key in office it comes up wrong, ive had this laptop now for five years and need to use office, any idea on the best way forward, i tried contacting microsoft and they were looking for 75 euro to ask a question
    it is the 2007 home and student version on vista


Comments

  • #2
    mixpd
    Registered Users, Registered Users 2 Posts: 3 ✭mixpd


    Have you registered office on the laptop previously?


  • #3
    firestarter51
    Closed Accounts Posts: 2,382 ✭✭✭firestarter51


    i did try it a couple of years ago, but same message came up


  • #4
    mixpd
    Registered Users, Registered Users 2 Posts: 3 ✭mixpd


    It sounds like it could already be registered, did you buy the Office licence with the laptop?


  • #5
    firestarter51
    Closed Accounts Posts: 2,382 ✭✭✭firestarter51


    mixpd wrote: »
    It sounds like it could already be registered, did you buy the Office licence with the laptop?

    It was on the laptop when I got it from the shop, could it have been a trial version ??


  • #6
    GreenWolfe
    Registered Users, Registered Users 2 Posts: 1,731 ✭✭✭GreenWolfe


    OP, are you sure it's an Office key you're entering? If you're entering the product key on the bottom of your laptop, that's for that particular version of Windows only.


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  • #7
    Fysh
    Moderators, Arts Moderators, Regional Abroad Moderators Posts: 11,106 Mod ✭✭✭✭Fysh


    firestarter51 wrote: »
    It was on the laptop when I got it from the shop, could it have been a trial version ??

    If you have a legitimate licence for Office with the laptop, it should have a Certificate of Authenticity with your Microsoft Office version information and Product Key somewhere on the machine. If you only have a Windows CoA, you probably only had a trial version - your Windows product key is different and will not work to activate Office.


  • #8
    firestarter51
    Closed Accounts Posts: 2,382 ✭✭✭firestarter51


    EarthlyPangaea wrote: »
    OP, are you sure it's an Office key you're entering? If you're entering the product key on the bottom of your laptop, that's for that particular version of Windows only.

    It asked me for the product key, when I looked to see where it was, it told me to look at the sticker at the bottom, that's worn away so I used a product key finder


  • #9
    TheBoffin
    Registered Users, Registered Users 2 Posts: 434 ✭✭TheBoffin


    This is geared towards office 2010 but the same process applies for Office 2007.

    Best of luck with it.
    Boffin

    Microsoft Customer Service may be able to provide an Office 2010 replacement product key. A minimal charge may apply.

    To contact the Microsoft Customer Service Center call one of the following numbers:

    North America (English): 1-800-MICROSOFT (1-800-642-7676)
    UK: 0844 800 2400 --- IRELAND (01) 447 5390

    Is the phone number for your region not listed? Please go to our Contact Us page to find your local phone number.

    When you contact the Customer Service Center please have the following items available to provide to the Customer Service Representative:

    The Office 2010 installation disc (DVD)
    The readable parts of your original product key (if available)

    IMPORTANT:
    If you do not have these items the customer service agent will not be able to assist in providing a replacement product key.


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