I am being moved from my Graduate Account after just over 1 year.

ned14

I received a letter last Friday stating my account is being moved from a graduate account to a regular current account from the end of October this year. I have a letter from my university stating I was a full time student until August last year.

I contacted customer services by phone who attempted to imply I was no longer eligible for a graduate account as I had left college. However, despite quoting the graduate account brochure below, the representative was unable to provide any assistance whatsoever with my query other than to say contact my own branch. The phone number for my local branch put me through to him in the first place.

"With a graduate current account you will not be charged 
for the following day to day banking transactions for two 
years from the date you open your account"

Can someone please contact me to help me resolve this.

Bank of Ireland: Tara

Hi ned14,

Thanks for posting.

The Graduate Package is available if you have graduated from college within the last three years. Apologies if this was not advised to you when you called. 

To apply for the package, simply provide your branch with documentation from your college that shows you have graduated. This can be posted to your own branch or handed into your local branch. Once you apply the package is then available for two years.

Hope this help
Tara

ned14

Hi Tara,

Thanks for the quick reply.

Coincidently, I got an unrelated call from my Branch this afternoon. They are looking into the issue for me.