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SUSI Trouble

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  • 22-08-2013 6:17pm
    #1
    JDPS
    Registered Users Posts: 15 ✭


    Has anyone been messed around by SUSI? Had trouble with documentation, been mislead about whether they would receive a grant or not etc..
    Tagged:


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    #2
    Annasopra
    Registered Users Posts: 40,912 ✭✭✭✭Annasopra


    JDPS wrote: »
    Has anyone been messed around by SUSI? Had trouble with documentation, been mislead about whether they would receive a grant or not etc..

    Lots of people .... last year

    Have you looked at SUSIs charter/complaint procedure?

    http://www.susi.ie/QuickLinks/Customer-Service-Charter.aspx

    Have you contacted a students union or USI or even a TD?

    It was so much easier to blame it on Them. It was bleakly depressing to think that They were Us. If it was Them, then nothing was anyone's fault. If it was us, what did that make Me? After all, I'm one of Us. I must be. I've certainly never thought of myself as one of Them. No one ever thinks of themselves as one of Them. We're always one of Us. It's Them that do the bad things.

    Terry Pratchet



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    #3
    Celtic Tiger
    Registered Users Posts: 318 ✭✭Celtic Tiger


    They emailed me saying they hadn't received my documentation, and then "found" them when I told them it had already been sent in. So not all smooth sailing for me.


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    #4
    Annasopra
    Registered Users Posts: 40,912 ✭✭✭✭Annasopra


    If people are having problems use their complaint procedure and also tell them you will goto the Ombudsman if necessary

    Keep records like a diary of when you contact them what they say etc

    The records that you keep

    It was so much easier to blame it on Them. It was bleakly depressing to think that They were Us. If it was Them, then nothing was anyone's fault. If it was us, what did that make Me? After all, I'm one of Us. I must be. I've certainly never thought of myself as one of Them. No one ever thinks of themselves as one of Them. We're always one of Us. It's Them that do the bad things.

    Terry Pratchet



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