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Requesting full payment for insurance due to missed direct debit.

DylanII · 2013-08-15 13:45:00

Hi, I was late three times with my direct debits. The first two times were due to my pay being late into my account. Because of this I changed back details with you so as there would be no issues. However, for some reason the bank would not pay you either this month. The said it was due to a lack of a direct debit mandate.…

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15-08-2013 2:45pm

#1

DylanII

Closed Accounts Posts: 1,102 ✭✭✭

Join Date: July 2012

Posts: 913

Hi,

I was late three times with my direct debits. The first two times were due to my pay being late into my account. Because of this I changed back details with you so as there would be no issues.

However, for some reason the bank would not pay you either this month. The said it was due to a lack of a direct debit mandate.

I called Liberty today to request that you try to take the direct debit again. However, I was told on the phone that I would have to pay the remainder of my premium in full immediately or my policy would be cancelled.

The remainder is over €500 - I am a student and unable to pay this. Is there anyway possible that you can continue to provide direct debits? Otherwise I will have to cancel my policy.

Thank you,
Dylan

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#2 15-08-2013 3:06pm
Liberty Insurance: Sean

Company Representative Posts: 235 Verified rep ✭

Join Date: March 2013

Posts: 234

Hi Dylan

If you PM me your details we'll look into this for you and arrange for someone to contact you back.

Regards
Seán

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#3 15-08-2013 3:09pm
DylanII

Closed Accounts Posts: 1,102 ✭✭✭

Join Date: July 2012

Posts: 913

Thanks, Just sent a PM there.

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#4 15-08-2013 3:42pm
DylanII

Closed Accounts Posts: 1,102 ✭✭✭

Join Date: July 2012

Posts: 913

Thank you,

I just got a call and as long as I pay the missed payment in the next few days I can continue with direct debits.

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#5 09-02-2017 5:57am
zkevinz

Registered Users Posts: 18 ✭

Join Date: October 2009

Posts: 17

I have this issue now and willing to pay owed money, i missed 3rd debit also by accident . Anyone from liberty here still?

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#6 09-02-2017 10:26am
Liberty Insurance: Lisa K

Company Representative Posts: 112 Verified rep ✭

Join Date: August 2015

Posts: 112

Hi zkevinz, could you PM me your policy number so I can have a look into this for you. Thanks Lisa

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#7 09-02-2017 5:06pm
zkevinz

Registered Users Posts: 18 ✭

Join Date: October 2009

Posts: 17

i sent pm but know if its being sent as it not showing up in sent folder

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#8 09-02-2017 5:49pm
zkevinz

Registered Users Posts: 18 ✭

Join Date: October 2009

Posts: 17

its ok i spoke to mark

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#9 04-08-2017 1:43pm
zkevinz

Registered Users Posts: 18 ✭

Join Date: October 2009

Posts: 17

Can liberty please pm me,? my job has switched to bi-weekly payments and have an issue with direct debit upcoming

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#10 04-08-2017 1:46pm
zkevinz

Registered Users Posts: 18 ✭

Join Date: October 2009

Posts: 17

Are yee online?

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#11 04-08-2017 1:51pm
zkevinz

Registered Users Posts: 18 ✭

Join Date: October 2009

Posts: 17

its ok i got sorted

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#12 04-08-2017 2:51pm
Liberty Insurance: Kieron

Company Representative Posts: 23 Verified rep ✭

Join Date: May 2017

Posts: 23

zkevinz wrote: »

its ok i got sorted

Cheers zkevinz, if you need anything else; then let us know.
Regards Kieran

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#13 04-08-2017 2:57pm
boardsuser1

Closed Accounts Posts: 6,196 ✭✭✭

Join Date: October 2014

Posts: 5990

What I find annoying about liberty is, when I was s customer in the Quinn direct days I missed 3 direct debits.

Since liberty took over I've been told that I must pay the amount in full as direct debit options are no longer available to me as a result of something that happened in 2007.

Needless to say as a result I've paid the extra few quid elsewhere.

Is refusing to allow someone pay by D/D illegal when it's offered to others?

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#14 10-08-2017 12:44pm
zkevinz

Registered Users Posts: 18 ✭

Join Date: October 2009

Posts: 17

I missed my 3rd dd . Wat next ? Can i still pay it ?

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#15 10-08-2017 4:24pm
Liberty Insurance: Sean

Company Representative Posts: 235 Verified rep ✭

Join Date: March 2013

Posts: 234

zkevinz wrote: »

I missed my 3rd dd . Wat next ? Can i still pay it ?

Hi Zkevinz

If your direct debit is returned unpaid and if this is the third missed payment you would have to make payment for the remaining balance in full. We will send you a letter confirming this and you will have to make payment by credit/debit card or cheque by the date outlined on this letter. Hope this helps.

Regards

Seán

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#16 11-08-2017 5:25pm
LollipopJimmy

Registered Users Posts: 5,440 ✭✭✭

Join Date: March 2015

Posts: 5338

Cork Truck Driver wrote: »

What I find annoying about liberty is, when I was s customer in the Quinn direct days I missed 3 direct debits.

Since liberty took over I've been told that I must pay the amount in full as direct debit options are no longer available to me as a result of something that happened in 2007.

Needless to say as a result I've paid the extra few quid elsewhere.

Is refusing to allow someone pay by D/D illegal when it's offered to others?

It's not illegal, you have a poor credit rating with them so not offering the service. It's a pain in the eye alright but I see their point. You can thank the idiots that set up DD with Insurance companies and then never cover them just to get a disc for the window.

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#17 30-12-2017 11:03am
_JustGav

Registered Users Posts: 14 ✭

Join Date: February 2013

Posts: 10

anyone from liberty still here?

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#18 02-01-2018 9:29am
Liberty Insurance: Una

Company Representative Posts: 163 Verified rep ✭

Join Date: April 2013

Posts: 163

_JustGav wrote: »

anyone from liberty still here?

Hi JustGav,
We're online Monday - Friday 9am -5pm. Phone lines were open on Saturday 10am -2pm.
Is there something we can help you with today?
Thanks
Una

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#19 12-03-2018 12:11pm
jackwhelehan97

Registered Users Posts: 3 ✭

Join Date: March 2018

Posts: 3

Hi, I missed a 3rd direct debit payment, money was in account bank wouldnt pay out though not sure what the problem was, i cant afford to pay 1700. Can someone from Liberty please help i dont ant my insurance to cancel! Thanks

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#20 12-03-2018 12:18pm
jackwhelehan97

Registered Users Posts: 3 ✭

Join Date: March 2018

Posts: 3

Hi, I missed a 3rd direct debit payment, money was in account bank wouldnt pay out though not sure what the problem was, i cant afford to pay 1700. Can someone from Liberty please help i dont ant my insurance to cancel! Thanks

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#21 12-03-2018 3:05pm
Liberty Insurance: Lisa K

Company Representative Posts: 112 Verified rep ✭

Join Date: August 2015

Posts: 112

Hi jackwhelehan97, can you PM me your details and I will look into this for you. Lisa

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#22 12-03-2018 4:36pm
jackwhelehan97

Registered Users Posts: 3 ✭

Join Date: March 2018

Posts: 3

pm sent thank you

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#23 29-06-2018 5:40pm
Georgina.085

Registered Users Posts: 1 ✭

Join Date: June 2018

Posts: 1

Hi i have missed 3 direct debit paymentd with liberty due to bank taking funds out before the date of my insurance they are telling me to pay the rest of the sum of 588 euro but i can not afford this as i lost my job and really need my car for personal reasons is there any way i can pay my months insurance i have tryed to pay it online a few times but would not let me please if someone could help i would really appreciate it

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