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laptop keeps locking up programs not responding unable to shut down unless remove bat

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  • 14-08-2013 4:36pm
    #1
    Conmaicne Mara
    Closed Accounts Posts: 6,543 ✭✭✭


    smart phone here so forgive me. my lap top has developed a rather big problem today. when I turn it on I can get onto the internet with Google Chrome, but very shortly thereafter Google Chrome stopped responding and freezes up. antivirus and anti-malware programs seem to stop responding and freeze as well. the latest program to freeze up and stop responding is Windows Explorer. I can't seem to do anything on the computer I am not tech savvy so I don't know what to do!? please help if you can, thanks.


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    #2
    jsa112
    Registered Users Posts: 840 ✭✭✭jsa112


    does the problem happen in safe mode ?


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    #3
    Conmaicne Mara
    Closed Accounts Posts: 6,543 ✭✭✭Conmaicne Mara


    Didn't seem to, at least I was able to run malwarebytes and super anti spyware. I couldn't use Chrome in safe mode, didn't seem to have an internet connection.

    Ran both and they took out a fair number of iffy items :eek: On Chrome in normal mode again and so far so good. Downloading AVG now.

    Fingers crossed.


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    #4
    jsa112
    Registered Users Posts: 840 ✭✭✭jsa112


    post the malwarebytes log here


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    #5
    Conmaicne Mara
    Closed Accounts Posts: 6,543 ✭✭✭Conmaicne Mara


    I'm not sure I'll be able to, am operating off phone here, laptop gone back to way it was earlier after brief respite. super anti spyware found a further 17 items in a full scan, doing a full malware bytes scan now, both back in safe mode, taking ages.

    couldn't download avg either, kept falling at the last fence.

    any good place in Galway can fix this?


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    #6
    jsa112
    Registered Users Posts: 840 ✭✭✭jsa112


    I'm not from galway myself so not sure. I really need to see logs from mbam to help you fix it, use safe mode with networking if you have to


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    #7
    Conmaicne Mara
    Closed Accounts Posts: 6,543 ✭✭✭Conmaicne Mara


    JSA, Thanks for the help, I got it sorted out in Laptek in Galway, was full of virus'.


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