The Dealership - Channel 4

colm_mcm

Anyone else watching this? Found it on 4od last night.

Entertaining enough show, 3 part docudrama. Worth a look

http://www.channel4.com/programmes/the-dealership

_Kaiser_

Watching episode 1 here.. Dunno if the new boy is up to this! Good show so far

bazz26

Caught last weeks episode. Thought some of the salesmen there were sharks to be honest while others were obviously starting out and learning the trade. Plenty of fresh meat coming in the door all the same.

Like the guy selling the MINI to the family. The young girl wanted it even before any figures were mentioned but her father was a tougher nut to crack. The sales guy then shrewdly focused on convincing the mother.

Felt sorry the guy trying to sell the Range Rover Sport to the young lad. Went through all that only for the lad to realise he couldn't afford the insurance on the RR.

Overall though my impression was that the place was a bit Delboyish.

colm_mcm

To be fair, they seem to have nice stuff there and it seems like it'd be a bit of craic buying a car there.
Sales techniques seem a lot different to what I'm used to, the idea of the customer naming their price and the salesman checking with the manager seems a bit odd. Seems to take any confidence in the salesman away. Also being paid by units must be strange.

Yamanoto

Saw the second episode, where a ditsy WAG type had her application for finance rejected & bizarrely enough, her two pals were both prepared to take on the considerable repayments there and them, with little or no forethought apparent.

I've a feeling the Polish lads who valet the stock would run rings round the salesmen tbh. They don't speak Essex though, which is probably a blessing.

colm_mcm

Those girls were sisters iirc

colm_mcm

Episode 3 is up on 4od now.

canhefixit

colm_mcm wrote: »

To be fair, they seem to have nice stuff there and it seems like it'd be a bit of craic buying a car there.
Sales techniques seem a lot different to what I'm used to, the idea of the customer naming their price and the salesman checking with the manager seems a bit odd. Seems to take any confidence in the salesman away. Also being paid by units must be strange.

From having worked in sales myself I see these salesmen are basically using a sales process they have been taught by the boss, a process where if used can be very very successful if used to the T, but personality is a massive part in the sales business as people buy of people and if you haven't naturally got the out going extrovert people people personality your in the wrong game.

eringobragh

The twenty-something year old Scott is a disaster - way too pushy.

Rowley Birkin QC

eringobragh wrote: »

The twenty-something year old Scott is a disaster - way too pushy.

Was watching last night when the two farmers came in to buy the RR, it was cringeworthy stuff. They asked a perfectly reasonable question about tyres and he pretty much ignored it, it was head in hands stuff when he got visibly irritated that they weren't going to make a decision there and then.

Too used to people coming in, being blinded by seemingly cheap finance deals and signing on the dotted line methinks.

colm_mcm

Yeah i wonder how much of the stock they actually own. Bit strange that they would have a range rover with bald tyres on show

Was that the same one the camp mothercare guy was test driving in an earlier episode?

BArra

No I think he test drove an 07 if memory serves, they had quite a few rr's from the outdoor shots

ba_barabus

I tried to watch an episode and ended up wanting to throw my shoe through the TV.

The sales guys looked like awful idiots.

desbrook

ba_barabus wrote: »

I tried to watch an episode and ended up wanting to throw my shoe through the TV.

The sales guys looked like awful idiots.

Maybe so - but idiots that people bought cars off . Apart from Scott and Cormac .

ba_barabus

desbrook wrote: »

Maybe so - but idiots that people bought cars off . Apart from Scott and Cormac .

To be fair one or two of the customers weren't the smartest.......

bazz26

Had to laugh at the girl with the cleavage on display trading her 206. At one stage the camera mans zoomed in on her low cut top.

canhefixit

eringobragh wrote: »

The twenty-something year old Scott is a disaster - way too pushy.

Yeah he is no way suited to the role, he could follow the sales script everytime and have nothing to show for it simply for being the wrong type of person for that role were as the top sales man, cant remember his name now, has the gift of the gab and when he does the sales process from start to finish is far more likely to sell.

Rowley Birkin QC

bazz26 wrote: »

Had to laugh at the girl with the cleavage on display trading her 206. At one stage the camera mans zoomed in on her low cut top.

In fairness, she got her deal in the end. I think. It was quite hard to concentrate at that particular part of the program. :P

AltAccount

canhefixit wrote: »

Yeah he is no way suited to the role, he could follow the sales script everytime and have nothing to show for it simply for being the wrong type of person for that role were as the top sales man, cant remember his name now, has the gift of the gab and when he does the sales process from start to finish is far more likely to sell.

I don' think he's got a bad sales personality, he's just not qualifying properly and wasting a lot of his own time.

hmmm

I really enjoyed this show. Learned a few things too. I'm amazed they got away with the whole "appeal to authority" thing, if I was a customer I'd ask to speak to Greg rather than the salesman and get it over with.

alfreg

I have lived in England for the last fifteen years mostly in Essex and would say that it is common practice for sales men to 'run everything by' the boss. Have bought four or five cars mostly from main dealers and all that running around between the customer and the boss is what goes on. I watched the series and would say that it was very true of how cars are sold in England.

AltAccount

alfreg wrote: »

I have lived in England for the last fifteen years mostly in Essex and would say that it is common practice for sales men to 'run everything by' the boss. Have bought four or five cars mostly from main dealers and all that running around between the customer and the boss is what goes on. I watched the series and would say that it was very true of how cars are sold in England.

It's a great idea because it lets the salesperson say "no" to a customer's request/bid while still remaining on their side.

I'd say 99% of the time the salesperson already knows what the boss is going to say, but by playing out the charade they can play a bit of hard ball on the deal without losing the rapport they've built.

_Kaiser_

Funny enough I had a bit of that back n forth when buying the A6 as well so it seems to have made its way over here too.

Good show though I though. Wasn't really surprised that Cormac disappeared in the end. He's probably just too young for the commitment needed in that game

Atlantic Dawn

The tactics they use remind me of the film Used Cars where Kurt Russell sticks a $20 note on the end of a fishing line and casts it in to a neighbouring car dealer to lure their customers in to his place

tipptom

Kaiser2000 wrote: »

Funny enough I had a bit of that back n forth when buying the A6 as well so it seems to have made its way over here too.

Good show though I though. Wasn't really surprised that Cormac disappeared in the end. He's probably just too young for the commitment needed in that game

I would say there was a a bit of a paddy in Cormac somewhere along the line.

Rowley Birkin QC

AltAccount wrote: »

It's a great idea because it lets the salesperson say "no" to a customer's request/bid while still remaining on their side.

I'd say 99% of the time the salesperson already knows what the boss is going to say, but by playing out the charade they can play a bit of hard ball on the deal without losing the rapport they've built.

Only if the customer is a moron. The sales guy should know his bottom line going into the negotiation, this running back and forth to some other dude would pi** me right off.

desbrook

hmmm wrote: »

I really enjoyed this show. Learned a few things too. I'm amazed they got away with the whole "appeal to authority" thing, if I was a customer I'd ask to speak to Greg rather than the salesman and get it over with.

That system of dealing with the monkey rather than the organ grinder has bad overtones here - a certain Mr. DeValera and Collins made this so

madalig12

Rowley Birkin QC wrote: »

Only if the customer is a moron. The sales guy should know his bottom line going into the negotiation, this running back and forth to some other dude would pi** me right off.

Happened to me years ago in letterkenny, about 6/7 times he went to ask him about price during negotiations, thought it was funny and gave us time to think on a lower offer. Ended up with a good deal.

Two Tone from Limehouse

I missed episode Three. What night is it on? First week it was tue and thurs, then repeated following Tuesday

colm_mcm

Its on 4od.

Two Tone from Limehouse

colm_mcm wrote: »

Its on 4od.

Cheers Colm, but what is four od?

Two Tone from Limehouse

colm_mcm wrote: »

Its on 4od.

Cheers Colm, but what is four od?

AltAccount

Click the link in the first post

colm_mcm

Its kind of like rte player.

http://www.channel4.com/programmes/4od



Its repeated again on Tuesday at 1105

Two Tone from Limehouse

colm_mcm wrote: »

Its kind of like rte player.

http://www.channel4.com/programmes/4od



Its repeated again on Tuesday at 1105

Cheers lads

AltAccount

Jesus, I'm watching ep2 now and fighting the urge to throw my laptop. Scott's killing me!

QUAAAAAAAAAAALLLLLLLIIIIIIIFFFFFYYYYYYYY!!!!

galwaytt

bazz26 wrote: »

Had to laugh at the girl with the cleavage on display trading her 206. At one stage the camera mans zoomed in on her low cut top.

....when the 3 sisters were trying to buy the Merc, did you notice at finance time one of the girls very consciously 'adjusted' her top too ?

Even my SO noticed it.

All good

Rowley Birkin QC

madalig12 wrote: »

Happened to me years ago in letterkenny, about 6/7 times he went to ask him about price during negotiations, thought it was funny and gave us time to think on a lower offer. Ended up with a good deal.

To be honest, if the sales guy was anyway cute he would have that bottom line figure already, let the customer negotiate to within 25% of it and then make a big show of being on their side by heading out to the bossman to get an extra 5% as a special favour to the customer if they can close the deal there and then.

The constant back and forward to the boss just makes the sales team look like children and would annoy the hell out of me.

neacy69

decent show. I enjoyed it...Greg (the boss) looks more like 37 instead of 27 - must be a stressful job!


I knew scott and cormac wouldnt last they just didnt have the confidence and the chatter that james has.

bazz26

galwaytt wrote: »

....when the 3 sisters were trying to buy the Merc, did you notice at finance time one of the girls very consciously 'adjusted' her top too ?

Even my SO noticed it.

All good

Well they were Essex girls.

TheBigGreen

galwaytt wrote: »

....when the 3 sisters were trying to buy the Merc, did you notice at finance time one of the girls very consciously 'adjusted' her top too ?

Even my SO noticed it.

All good

Must start watching it.