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Biocycle system problem

  • 09-08-2013 7:25pm
    #1
    Kyran7
    Registered Users, Registered Users 2 Posts: 66 ✭✭


    Waste Water Treatmet problem (Bio-Cycle system)
    I buit my house around 10 years ago and a certain Waste Water Treatment company based in Munster installed the system.

    I did not sign any maintenance contract with this company. Over the years I've noticed that the system alarms out annually without any audible or visual alarm. I only realize I have an issue when my toilets start to back up and a stink comes from the tank around the manhole.

    Then, of course I ring the installers, they come out, "service" the unit and I have to add that they reset a password on a mitsubishi controller. they charge me 200 euros and walk away.

    This happens every year. I don't mind servicing the unit but I feel that this company are forcing me to use their services even though I have not signed up to any contract. I've asked them for the 4 digit password but they will not give it to me. I would like to use someone locally to do this for me.

    My toilets are currently starting to back up as my system is not working. I have to add that they usually add a comment in every year to my receipt that there is a slow flow, blockage etc. But I can 100% confirm that this isn't true. The flow etc is perfect up to the tank.

    I would appreciate if anyone has seen or heard of anything like this before??


Comments

  • #2
    Ronin247
    Registered Users, Registered Users 2 Posts: 1,256 ✭✭✭Ronin247


    Contact mitsubishi technical staff and tell them a b.s story of your new service company needing the password .

    or

    Send a registered letter to the company requesting the password or go to a lawyer and have him send them a letter requesting the password ? probably cost 40 to 50 euros as a once off.

    or

    You could try online for info on resetting the password yourself as Mitsubishi are a big company and their stuff would be in common usage.


  • #3
    porridge365
    Registered Users, Registered Users 2 Posts: 62 ✭✭porridge365


    Kyran7,
    I am having the same problem with the same company.I am just wondering how you fared out with this issue in the end?
    Regards


  • #4
    Kyran7
    Registered Users, Registered Users 2 Posts: 66 ✭✭Kyran7


    Hi Porridge365,
    Absolutely no reasoning with this company. I have kept all of the mails that I sent and received. In the end I got talking to a service engineer that I work with who had previous experience of water treatment plants and he sorted it for me. I believe he bypassed the mitsubishi controller.


  • #5
    liamolaighin
    Registered Users, Registered Users 2 Posts: 161 ✭✭liamolaighin


    Did you all get that alarm switched off? No reasoning is right. They want 170 for the code or 180 for 'full service'. They said it needs desludge every 5 to 7 years so that's fine. Alarm going off only because it's on a full year. Anyone know is there a default service code on these?


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