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Advise on paypal resolution process

  • 07-08-2013 09:48PM
    #1
    makeorbrake
    Registered Users, Registered Users 2 Posts: 4,676 ✭✭✭


    Bought a defective item via ebay/paypal. Opened dispute via the resolutions process. Have until 27/08 - at which point the dispute will be closed unless I escalate.

    Vendor has agreed to ship a replacement. If delivery happens to go beyond the 27th, would I need to escalate to cover myself? Would I end up on my a$$ if I didn't - and ultimately (for whatever reason...) didnt receive the replacement?


Comments

  • #2
    chopsey
    Registered Users, Registered Users 2 Posts: 226 ✭✭chopsey


    makeorbrake wrote: »
    Bought a defective item via ebay/paypal. Opened dispute via the resolutions process. Have until 27/08 - at which point the dispute will be closed unless I escalate.

    Vendor has agreed to ship a replacement. If delivery happens to go beyond the 27th, would I need to escalate to cover myself? Would I end up on my a$$ if I didn't - and ultimately (for whatever reason...) didnt receive the replacement?

    no harm in sending a mail to the seller explaining the process (which they will probably be aware of anyway) and explaining that as soon as you recieve the replacement item the case will be closed.

    definitely cover yourself do not EVER take people at their word when dealing over the internet (within reason anyway)


  • #3
    makeorbrake
    Registered Users, Registered Users 2 Posts: 4,676 ✭✭✭makeorbrake


    @chopsey: Thanks - will state that to the seller and keep a note of the cut off date for escalation.


  • #4
    SlickTalker
    Registered Users, Registered Users 2 Posts: 148 ✭✭SlickTalker


    makeorbrake wrote: »
    Bought a defective item via ebay/paypal. Opened dispute via the resolutions process. Have until 27/08 - at which point the dispute will be closed unless I escalate.

    Vendor has agreed to ship a replacement. If delivery happens to go beyond the 27th, would I need to escalate to cover myself? Would I end up on my a$$ if I didn't - and ultimately (for whatever reason...) didnt receive the replacement?

    Perhaps escalate it now? If the seller is actually sending a replacement they have nothing to worry about. If they aren't then this might put pressure on them to do so.

    Also if the second item is faulty it will speed up the process of getting a refund if the seller becomes uncooperative.


  • #5
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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