ebay item held

flutered

an ebay item posted via hong kong post seems to be held by customs since 12th of july, customs has not as yet contacted me, its value is £45.00, €51.74, free p&p, as i have not heard from the customs how do i go about making contact with them to redeem it, as i require it rather urgently, thanks in advance.

Collibosher

flutered wrote: »

an ebay item posted via hong kong post seems to be held by customs since 12th of july, customs has not as yet contacted me, its value is £45.00, €51.74, free p&p, as i have not heard from the customs how do i go about making contact with them to redeem it, as i require it rather urgently, thanks in advance.

Ring the customer services of the courier, or ring Customs direct.

If it's held at Customs in An Post Portlaoise, then this is their number I believe 057-8634600

flutered

i sent customs an email, they replyed stating that they never recieved it, does this mean that i end up out of pocket, as ebay claaim one it arrived in customs then it is my problem.

Nodferatu

Did original seller provide tracking info!?

flutered

Nodferatu wrote: »

Did original seller provide tracking info!?

yes, but the revenue people says that it never arrived, i sent them all the info tracking number, also the delivery address on the package.

allthedoyles

Can you share tracking number / info ?

flutered

rc28854456hk, is the tracking no, hopefully you can help, thanks for your help so far.

allthedoyles

flutered wrote: »

rc28854456hk, is the tracking no, hopefully you can help, thanks for your help so far.

Theres a number missing from that tracking number - should be 9 digits + 4 letters

flutered

sorry, i left out a no, here goes, rc25884456hk.

Collibosher

flutered wrote: »

sorry, i left out a no, here goes, rc25884456hk.

It's still missing a number.

ardle1

flutered wrote: »

an ebay item posted via hong kong post seems to be held by customs since 12th of july, customs has not as yet contacted me, its value is £45.00, €51.74, free p&p, as i have not heard from the customs how do i go about making contact with them to redeem it, as i require it rather urgently, thanks in advance.

They possibly don't have your parcel, reason I say this, I've always been emailed by an post to let me know they where holding a parcel,and would like me to forward receipt so they can determine next action to be taken.

flutered

Collibosher wrote: »

It's still missing a number.

here goes again, rc 143826927 ie

Beano

that is an An Post tracking number that the An Post website does not recognise. The seller should have given you a Hong Kong Post tracking number.

Beano

where are you seeing that it has been held by customs since July 12th?

flutered

flutered wrote: »

here goes again, rc 143826927 ie

sorry again folks, i am really having a bad day, ia am due to change the patch tonight, it is more than likely empty,
here it is rc 143826927 hk.

Beano

i tried that number on the hong kong post site and it doesnt work.

How do you know that it is being held by customs? Did the seller tell you that?

flutered

Beano wrote: »

i tried that number on the hong kong post site and it doesnt work.

How do you know that it is being held by customs? Did the seller tell you that?

ebay sent me an email.

Beano

Are you sure that it wasnt a message through ebay from the seller? What did it actually say?

Either way, the number they have given you does not exist. You need to start a dispute now and then escalate to a claim if the seller does not send you a working tracking number.

flutered

i have been in touch with the revenue folks for the last two days, they have informed me that they sent me a letter on 15/7/13, thating the item purchased and the amount paid, i informed them that i have not recieved a letter from them, i have asked them to send another one to me by email, their letter was to staate the item purchased and the amount paid, surely it should have included the amount due to them.

banie01

Revenue are fishing here.
The seller most likely filled out the customs declaration at either a lower value than you paid, or as a gift.
Revenue are in the habit of asking for a copy of the payment remittance from the buyer so they can check the amount actually paid against the amount declared by the seller.
That way they can gain maximum revenue.

flutered

actuall i am gettig it as a disibility aid, so if they wish i can send then an epistle from my doctor, it should be zeo vat or near enough, what about the missing letter, was it ever sent.

Nodferatu

I know that if you buy through ebay.co.uk you may be eligable for a refund or partial refund if you open a dispute case with seller. Not sure about ebay.ie but if its by courier and not signed for you have a case.