Samsung Galaxy S3 problem??

mamakitten

I bought a Galaxy S3 back in Dec12 and for the first 6 mths everything was fine. Then in June it started dying on me, it would turn off and I would have to take out and then put back in the battery in order to be able to turn it on. I went back to Carphone Warehouse and they sent it off for repair. Roll on a few weeks and lo and behold its happening again :mad:. According to the store they can send it off for repair 3 times before they have to replace it, I dont think thats good enough. Its the EXACT same issue they said was repaired already! I am afraid that by the time its repaired 3 times then dies for good I will be out of my years warranty and without a phone. From the little bit I have googled 'sudden death' seems to be an issue with this phone, I have been lucky so far in that each time I can turn it back on but how long will that last!

Anyone else have the same problems with this phone and what did you do to resolve it?
Thanks!

ED E

Carphone are dicking you around, and shouldnt be, but for your own sanity do a warranty repair with samsungs service partner here(either fonmenders or fonfix) and insist they replace the motherboard.

mamakitten

ED E wrote: »

Carphone are dicking you around, and shouldnt be, but for your own sanity do a warranty repair with samsungs service partner here(either fonmenders or fonfix) and insist they replace the motherboard.

Ok whats a warranty repair, would that mean I just bypass carphone warehouse completely and pay for the repair myself. I actually think its fonemenders, or something like that, that they sent it to last time?

irishpancake

This stuff really annoys me....

As in the EU, you have a statutory 2 year guarantee, under Law, which has been transposed into Irish Law.....

the manufacturers warranty is in addition to this, and you do not need to invoke this at all, as it may be more restrictive than your statutory guarantee.

For EU, see here:

http://europa.eu/youreurope/citizens/shopping/shopping-abroad/repairs-replacements-refunds/index_en.htm

http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/



In Ireland, from the NCA [National Consumer Agency]:

http://www.nca.ie/nca/guarantees-warranties

Guarantees and warranties
A guarantee is a document from the manufacturer confirming that they will repair or replace an item if something goes wrong within a certain amount of time after you buy it. Products that come with a guarantee include household goods such as electrical appliances and furniture.

A guarantee gives you additional protection and strengthens your consumer rights. The guarantee usually applies to the goods during the lifetime of the guarantee.

Check the terms and conditions
Always check the terms and conditions of the guarantee. For example, you may need to register the guarantee with the manufacturer for certain conditions to be met. Unless you are expressly told otherwise when you bought the goods, deal directly with the retailer if you need to return goods under guarantee.

Don’t forget the small print
The guarantee might explain what happens if you give or sell the item to somebody else during the guarantee period. Find out exactly what is covered by the guarantee. For example, with electrical goods, are all parts or just specific parts covered? Is labour included and is there a limit on how much?

Warranties
When you are buying a product, the shop may ask if you would like to buy a warranty. This is like an insurance policy - it covers the product beyond the manufacturer's guarantee period.

So, you shouldn’t have to pay for repairs if the item breaks or becomes faulty within the period covered by the warranty.

Before you agree to a warranty, remember:

It is completely optional and can be expensive, so do not feel pressured to take one.
Consider the cost of replacing the faulty item and compare this to the cost of the warranty. Replacing the item may cost less than the warranty.
Guarantees and warranties are legally binding on the company – they are enforceable through the courts if necessary.

Faulty Goods.....read this:

http://www.nca.ie/nca/faulty-goods

Faulty goods – your rights

Where goods turn out to be faulty and where you are not to blame, you have a number of options under consumer law. Faults with goods may be major or minor and present different issues for particular products.

If the fault is major, for example if you buy a mobile phone and it stops working shortly after you start using it due to a major fault with the phone, you have the option to reject the goods and rescind (end) the contract.

If the fault is minor, for example a button is missing from a piece of clothing you bought, you have the option to request a repair, replacement, a reduction in the price you paid or a refund. However, if the trader refuses to meet your requests or there is an unreasonable delay in providing one of these remedies, then you have the right to reject the goods and rescind the contract.

Your contract is with the retailer or supplier who sold you the goods or products so if there is a fault, it is up to them to fix it. You may also have extra protection if you have a guarantee or warranty from the manufacturer.

What to do

You should return the faulty item to the seller as soon as possible and explain what the problem is. If you think it might be useful, print out the page and bring it with you. If you have a complaint about faulty goods, shop notices such as "No Refunds" or "No Exchanges" do not limit your rights. Some shops display these notices, particularly during the sales, but this does not take away your rights under consumer law if the goods are faulty.

Reject & rescind

When you buy goods, you enter into a contract with the seller. If those goods turn out to be faulty and the fault is major, you are entitled to reject the goods and rescind (end) the contract. If you simply reject the goods, for example, a broken bill-pay phone, you may still be tied into a contract unless you demand to cancel it without any penalty fees.

This option is complex and can depend on a number of factors. For example, the severity of the fault, the length of time since you bought the goods, and the inconvenience caused to you as a result of the fault. If a fault occurs within the first 6 months of purchase, it is assumed that is was there at the time of sale. It is important to remember that if you caused the fault, the trader is under no obligation to offer you any type of compensation.

Repair

If you request a repair of a faulty product instead of rejecting it, it should be a permanent repair. If the same fault occurs again, then you should be entitled to a replacement or refund. If you are not happy with the retailer’s offer to repair the item, you can reject it. But if you do this, you may have to use the Small Claims process if you want to take the matter further.

Remember, the retailer may charge you for the repair if you have been responsible for the damage to the product.

Replacement

If you opt for a replacement, it should be the same as the item you bought, or of similar quality and price.

You should not have to pay extra for a replacement and should be given the difference in price if the replacement costs less than the item you originally bought.

Refund

If you opt for a refund, this can be in cash or by cheque, or the retailer can refund your credit or debit card account if you used one to buy the item. You do not have to accept a credit note or voucher as a refund as they are not equivalent to cash. You can choose a refund instead.

Other options

You have the option to use the Small Claims process as long as the claim does not exceed €2,000. The application fee is €25 and the service is provided in your local District Court.

If you paid for the goods by credit or debit card, your card provider may agree to reverse the transaction. This is called a chargeback. Contact your provider immediately and give them details of your transaction.

If you have any queries about your options, you can contact us.

Remember:

You have no rights under consumer law if you change your mind about the goods you have purchased. However, some shops may offer you an exchange as a gesture of goodwill

The shop is entitled to request proof of purchase, but this doesn't necessarily have to be the shop receipt. You could show your credit or debit card statement if you used one or any other documentation that proves it was purchased in that particular shop or retail chain

If you received the item as a gift, you will need to have a proof of purchase if you need to return it to the seller for any reason. This can take the form of a gift receipt, which you may need to request from the person who bought the item.

There is a very good pdf document, which I would advise the OP to print out, bring it to wherever you purchased the phone, and demand a replacement or your money back....link below.....

http://www.nca.ie/media/Yourrightswhenshopping1.pdf

shout the odds, and take no shyte, insist on seeing a manager, and show the document, with the relevant passages underlined.

You will have to be forceful, and take no crap about it has to be repaired three times, that is simply untrue....

read the document, or what I have already posted.....

go in armed with knowledge of the law, and take no more BS.

ED E

mamakitten wrote: »

Ok whats a warranty repair, would that mean I just bypass carphone warehouse completely and pay for the repair myself. I actually think its fonemenders, or something like that, that they sent it to last time?

Yeah, they use the same crowd, but one way gives you a little more input.

When you buy:
You're covered by statute with regards to the person who sells it
You get additional coverage with Samsung Manufacturers Warranty

Carphone send it off and dont care, fonmenders(who are a f'cking joke btw) know this and just give it a cursory glance.

If you go via the manufacturers warranty, then they deal with you not carphone, and you can hound them to do it right.



I know Sony Mobile UK(+Ireland) let you use Fonfix(who are better), see if Samsung will do the same for you.

irishpancake

ED E wrote: »

Yeah, they use the same crowd, but one way gives you a little more input.

When you buy:
You're covered by statute with regards to the person who sells it
You get additional coverage with Samsung Manufacturers Warranty

Carphone send it off and dont care, fonmenders(who are a f'cking joke btw) know this and just give it a cursory glance.

If you go via the manufacturers warranty, then they deal with you not carphone, and you can hound them to do it right.



I know Sony Mobile UK(+Ireland) let you use Fonfix(who are better), see if Samsung will do the same for you.

Did you read my post above....

BTW, I think you said in two lines what I said in an essay

Anyway, insist on having your warranty treated with respect....

whether you rely on your statutory rights or the Samsung Warranty.

mamakitten

Thanks for the replies, I appreciate it! I am away at moment but am going into car phone warehouse when I get back armed with all that info, I will let ye know how I get on!

sylwunia

mamakitten wrote: »

Thanks for the replies, I appreciate it! I am away at moment but am going into car phone warehouse when I get back armed with all that info, I will let ye know how I get on!

Hi,
I have the same problem with Galaxy S3 and Aldo Vought it in Carephone Warehouse Did they fix it for you or gave replacement?
Many thanks,

mamakitten

sylwunia wrote: »

Hi,
I have the same problem with Galaxy S3 and Aldo Vought it in Carephone Warehouse Did they fix it for you or gave replacement?
Many thanks,

Sorry only seeing this now. They repaired it again and no problems since tg!