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Unauthorised Debit Card Transaction

  • 30-07-2013 1:43am
    #1
    DylanII
    Closed Accounts Posts: 1,102 ✭✭✭


    Hey,

    So I just noticed a charge on my ulster bank debit card. Its showing as

    ''28JUL13 , CREAMPIETUB , EPASS.COM , MAIDSTONE GB , USD 49.95, RATE 1.3221''

    The website epass.com doesn't exist and I never even visited creampietube. I searched online for how ulsterbank deal with this kind of stuff but they have no information at all about disputed transactions or charge backs.

    Its my first time using this account in a while and the only places I made purchases from are Netflix, Bose.ie and Meteor. I doubt one of them has stolen my information.


Comments

  • #2
    Xavi6
    Registered Users, Registered Users 2 Posts: 40,919 ✭✭✭✭Xavi6


    Call the bank and dispute it so.


  • #3
    BuffyBot
    Registered Users, Registered Users 2 Posts: 24,924 ✭✭✭✭BuffyBot


    Indeed, call them
    ulsterbank.ie wrote:
    Fraud helpline: 1800 245 403 +44 125 230 8047 Mon to Fri 8am - 8pm
    Sat 8am - 6pm
    (except public holidays)


  • #4
    DylanII
    Closed Accounts Posts: 1,102 ✭✭✭DylanII


    Thanks, I wasnt sure what I was to do and it was too late to call...

    I gave them a call today. They cancelled my card and refunded the charge to my account.


  • #5
    Nervous Wreck
    Closed Accounts Posts: 16,115 ✭✭✭✭Nervous Wreck


    DylanII wrote: »
    Thanks, I wasnt sure what I was to do and it was too late to call...

    I gave them a call today. They cancelled my card and refunded the charge to my account.
    Nice and efficiently dealt with! Just FYI, banks generally have a dedicated 24 hour card security helpline so you should be able to contact them any time!


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