Bank of Ireland

bound4auz · 29-07-2013 1:38pm #1

Hi All
Trying to change my postal address with BOI. I rang customer support and they said I could do it online but when I do It keeps asking for security code but I don't have one. Someone please help as all my bank correspondence is getting lost by An Post.

RangeR · 29-07-2013 2:18pm

You can't do anything on BOI Online without your security code. Have you registered to use Banking Online? If not, go through those hoops. It will take a few days to get your confirmation snail mail.

EDIT : Oh.... I see the dilemma. Ring them again and insist that they do it themselves, while yer on the phone,.... THEN registed for Banking Online

bound4auz · 29-07-2013 2:36pm

RangerR Thank you for your reply.
I am registered for 365 but when I ring Im fobbed off telling me to use my inbox etc!! Think a change of bank is just in order.

elfy4eva · 29-07-2013 2:43pm

I had this exact same trouble last year. Don't bother phoning
them up, you will only get their customer services center
and they are absolutely useless.

I literally had to march down to my registered branch
(My new local branch couldn't even do it right I
had to go to the branch where I first opened the account)
I queried it with a guy at the service desk there and it was
sorted. (if he hadn't been as nice, professional and sympathetic
as he was I'd be with a different bank right now)

He was able to change it for me there and then
without any issues. The over the phone guys are a bunch
of clowns and make u listen to that annoying Vivaldi classical
music when on hold.

RangeR · 29-07-2013 2:54pm

Guys, If your bank isn't working for you or are concomitant, make a formal complaint. Things won't change unless we complain en masse.

mel123 · 29-07-2013 2:55pm

Ive changed address quite a few times in the past two years. Every time I pop a letter in the post to my branch with all the details, account number etc and its changed the next day, and I am also with BOI.

elfy4eva · 29-07-2013 2:58pm

mel123 wrote: »

Ive changed address quite a few times in the past two years. Every time I pop a letter in the post to my branch with all the details, account number etc and its changed the next day, and I am also with BOI.

Cool well I think the next think the OP should try
is direct contact with his/her branch. Let us know
how you get on OP!!

bound4auz · 29-07-2013 3:23pm

Thanks for all the help guys. Will keep ye posted

dudara · 29-07-2013 4:43pm

Do you want me to move this thread to the Talk to Bank of Ireland forum?

bound4auz · 29-07-2013 5:06pm

yes if you could

dudara · 29-07-2013 7:30pm

Done - moved to the Talk to Bank of Ireland forum to see if the reps there can assist

dudara

Bank of Ireland: Billy · 30-07-2013 9:56am

Hi bound4auz,
Thanks for posting.

As mentioned above, changing address on 365 Online requires a security code that can only be posted to the address on your account. As you have already moved, the other option is to complete a Notification of Change of Details form and return this to your branch. You can download the form from here

A full list of branch postal addresses can be found here

Thanks

Billy

Bank of Ireland

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