Warranty Direct - Car Reliability Index

Poulgorm

http://www.honestjohn.co.uk/news/miscellaneous/2013-07/big-surprises-in-uks-most-accurate-car-reliability-survey/

I guess the figures speak for themselves.

The Germans don't come out of it very well, though (VW, BMW, Mercedes, Audi)

I assume for Vauxhall, you could read Opel. Nothing to write home about there, either.

ofcork

For all renaults supposed quality improvements they dont fare well either.

galwaytt

ofcork wrote: »

For all renaults supposed quality improvements they dont fare well either.

...you mean being better than BMW, Merc snd Audi is somehow negative ?


Well done to Ford & Fiat, highest scoring European brands...and Citroën next....

dr.fuzzenstein

I'm amazed at Bently. And quite please to drive a Ford.

allinthehead

dr.fuzzenstein wrote: »

I'm amazed at Bently. And quite please to drive a Ford.

bentleys position along with porche, and landrover is largely down to price of claims rather than frequency

dr.fuzzenstein

allinthehead wrote: »

bentleys position along with porche, and landrover is largely down to price of claims rather than frequency

It might never go wrong, but when it does, you'll need a mortgage to fix it.

ThisRegard

galwaytt wrote: »

...you mean being better than BMW, Merc snd Audi is somehow negative ?


Well done to Ford & Fiat, highest scoring European brands...and Citroën next....

And the costs are hell of a lot cheaper, almost half of Audi's.

But I'd say most of their cars surveyed are still their old models given the current ones will only be just coming our of their manufacturers warranty period now if the UK warranty period is 3 years.

Hellrazer

Heres something that always got me on this "reliability" index.

The data is based on cost and frequency of claims.

So a couple of manufacturers that I work for have a lets say a range of parts that are only used for warranty and these parts are sent to the dealer at little or no cost sometimes costing 1 cent for stocking purposes.

Now since this data is based on cost(and frequency) surely these parts costs have to make some manufacturers come out better or worse in this index than manufacturers who charge full dealer cost for parts on warranty claims.

Poulgorm

Hellrazer wrote: »

Heres something that always got me on this "reliability" index.

The data is based on cost and frequency of claims.

So a couple of manufacturers that I work for have a lets say a range of parts that are only used for warranty and these parts are sent to the dealer at little or no cost sometimes costing 1 cent for stocking purposes.

Now since this data is based on cost(and frequency) surely these parts costs have to make some manufacturers come out better or worse in this index than manufacturers who charge full dealer cost for parts on warranty claims.

Warranty Direct's figures are for cars whose warranty has expired. In the case of European models, this (in the UK) is, generally 3 years. In the case of Japanese & Korean models, some are 4 years or more.

Warranty Direct do not insure cars which are still covered by the manufacturer or dealer warranty.

matt-dublin

It's an unfair comparison. I would expect a BMW, mini or Bentley out of warranty repair to be more expensive.

I would much prefer to see the statistics which show the average amount of warranty repairs in the first two years after the warranty expired.

I would say that a mondeo had more chance of breaking down than a 530d but the mondeo will cost significantly less to repair.

IMO

Chris_Heilong

Poulgorm wrote: »

Warranty Direct's figures are for cars whose warranty has expired. In the case of European models, this (in the UK) is, generally 3 years. In the case of Japanese & Korean models, some are 4 years or more.

Warranty Direct do not insure cars which are still covered by the manufacturer or dealer warranty.

But as they said Honda, Suzuki, Subaru and Lexus are all normal 3 year warranties and all score really high, I am happy the Japanese are on top of the reliability game again and hopefully I wont here people quote the old 'German reliability' phrase in a German accent I have heard so many times when asking why someone choose a certain car.

Poulgorm

The moral of the story: if you are driving a company expensed car, buy German: if you have to fund the car yourself, buy Japanese

gallag

matt-dublin wrote: »

It's an unfair comparison. I would expect a BMW, mini or Bentley out of warranty repair to be more expensive.

I would much prefer to see the statistics which show the average amount of warranty repairs in the first two years after the warranty expired.

I would say that a mondeo had more chance of breaking down than a 530d but the mondeo will cost significantly less to repair.

IMO

Why would you think a mondeo has more chance of breaking down than a 530d? Lets face it BMW are not renowned for reliability in the last few years!

matt-dublin

gallag wrote: »

Why would you think a mondeo has more chance of breaking down than a 530d? Lets face it BMW are not renowned for reliability in the last few years!

I'm only using it as an example. BMW in general is classed as a luxury car so I would expect it to be more expensive than a mondeo to repair.

dr.fuzzenstein

matt-dublin wrote: »

I'm only using it as an example. BMW in general is classed as a luxury car so I would expect it to be more expensive than a mondeo to repair.

But that's the point, it would seem that people will gladly spend more money on a worse car that breaks down more often and costs a fortune to fix, purely so they can say "I drive a (insert luxury mark here), doncherknow".

matt-dublin

dr.fuzzenstein wrote: »

But that's the point, it would seem that people will gladly spend more money on a worse car that breaks down more often and costs a fortune to fix, purely so they can say "I drive a (insert luxury mark here), doncherknow".

But that survey doesn't identify which car Breask down more often, It just show which on average costs more to fix.

I prefer to drive a BMW over a ford, it's a personal preference. The total cost if ownership of a BMW will always be more expensive. The car is dearer, the parts are dearer, the dealerships for service and maintenance are dearer, it's fuel consumption likely won't be as good as a ford.

It will however look better, drive faster, handle better and in general have a higher quality finish.

I've been driving BMWs for 10 years and the only major problem I really had was with my first 316i where the head gasket went. Got it fixed for under 300 with a skim as well. I knew people in the trade but it shows that you can get the work done cheaper. A head gasket on a mondeo will be well over €1k.

So back to my point about the survey being unfair, it doesn't show which is more likely to fail out of warranty, a mondeo or 5 series. To me it will be the mondeo as the parts are cheaper quality but the BMW when it does fail will cost more and tend to be more serious

Poulgorm

matt-dublin wrote: »

But that survey doesn't identify which car Breask down more often, It just show which on average costs more to fix.

So back to my point about the survey being unfair, it doesn't show which is more likely to fail out of warranty, a mondeo or 5 series. To me it will be the mondeo as the parts are cheaper quality but the BMW when it does fail will cost more and tend to be more serious

You are not reading it properly. The maker that came first was Honda. But the cost of repairs to Hondas is greater than the cost of the repairs of the manufacturer that came second.

But Honda still came first, because Honda cars required fewer repairs.

matt-dublin

Poulgorm wrote: »

You are not reading it properly. The maker that came first was Honda. But the cost of repairs to Hondas is greater than the cost of the repairs of the manufacturer that came second.

But Honda still came first, because Honda cars required fewer repairs.

It was based on the average cost to repair that manufacturer car based on the cost incurred by warranty direct for their repairs throughout the year.

Hondas in comparison to BMWs are much cheaper to repair.

ShadowHearth

Subaru third place.... **** yeah! :cool:

One thing I got surprised about though, KIA is quite low. I would expect them to be higher up. No surprise in germans scraping the bottom of the bowl.